Thomas Mitchell
South Euclid,USA
Summary
With excellent leadership and communication skills, adept at managing team dynamics and workflow efficiency. Possesses solid understanding of operational procedures and quality control, paired with proficiency in scheduling and inventory management. Committed to driving team performance and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Coordinator in Training
Giant Eagle
South Euclid, OH
10.2024 - 01.2025
- Supervised team performance to ensure operational efficiency and adherence to safety protocols.
- Coordinated shift schedules to optimize staffing levels based on peak operational needs.
- Resolved customer inquiries and complaints promptly, enhancing overall service satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
Summer Youth Counselor
David's Challenge
Cleveland, OH, US
06.2022 - 07.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Created and implemented individualized plans for individual youth.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
Summer Youth Counselor
David's Challenge
Cleveland, OH, US
06.2022 - 07.2024
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Monitored youth behavior and offered guidance and support for positive change.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Created and implemented individualized plans for individual youth.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
Seasonal Guest Advocate/Cashier
Target
Mayfield Heights, OH, US
11.2023 - 12.2023
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
Seasonal Guest Advocate/Cashier
Target
Mayfield Heights, OH, US
11.2023 - 12.2023
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
Seasonal Technology Consultant
Target
Mayfield Heights, OH, US
10.2023 - 12.2023
- Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
Seasonal Technology Consultant
Target
Mayfield Heights, OH, US
10.2023 - 12.2023
- Improved client satisfaction by implementing innovative technology solutions tailored to their specific needs.
General Merchandise Associate
Target
Mayfield Heights, OH, US
10.2023 - 10.2023
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
General Merchandise Associate
Target
Mayfield Heights, OH, US
10.2023 - 10.2023
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
AFE Packer
Amazon
Euclid, OH
12.2025 - Current
- Operated packaging machinery to ensure efficient production flow.
Education
High School - undefined
James Madison High School
Remote06.2023
Skills
- English
- Experience with children
- Childcare
- Communication skills
- Teamwork skills
- Retail sales
- Organizational Skills
- Time management
- Tactful communication
- Multicultural Competence
- Conflict Resolution
- Decision-Making
- Verbal and written communication
- Self-care strategies
- Professional boundaries
- Team Collaboration
- Customer service focus
- Team motivation
- Conflict resolution
- Staff supervision
- Workplace safety
- Sales proficiency
Languages
English
Work Authorization
Authorized to work in the US for any employer
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
AFE Packer
Amazon
12.2025 - Current
Coordinator in Training
Giant Eagle
10.2024 - 01.2025
Seasonal Guest Advocate/Cashier
Target
11.2023 - 12.2023
Seasonal Guest Advocate/Cashier
Target
11.2023 - 12.2023
Seasonal Technology Consultant
Target
10.2023 - 12.2023
Seasonal Technology Consultant
Target
10.2023 - 12.2023
General Merchandise Associate
Target
10.2023 - 10.2023
General Merchandise Associate
Target
10.2023 - 10.2023
Summer Youth Counselor
David's Challenge
06.2022 - 07.2024
Summer Youth Counselor
David's Challenge
06.2022 - 07.2024
High School - undefined
James Madison High School