Thomas M. O'Brien
Everett,WA
Summary
Highly motivated, friendly, and conscientious. Consistently demonstrated strengths in customer service and time management to enhance customer satisfaction. Great at troubleshooting problems on the spot. I am seeking the opportunity to expand my skills and contribute to your company’s success. I have an exceptional track record in cash management and a reputation for delivering remarkable customer service.
Overview
5
5
years of professional experience
Work History
Team Member
Chick-fil-A
06.2023 - 01.2024
- Filled shifts during coworker absences, holidays, and busy periods.
- Maintained clean, organized, and safe work areas to promote efficiency and safety for the team and customers.
- Delivered fast, friendly service to customers, ensuring a positive dining experience.
- Assisted with maintaining cleanliness throughout the store.
- Coordinated with team members to meet customer needs efficiently.
- Processed customer orders efficiently and entered them accurately into the POS system.
Customer Service Clerk
Publix Super Markets
04.2019 - 05.2023
- Met personal, team and company goals in customer service environment.
- Greeted visitors and customers upon arrival. Offered assistance and answered questions to build rapport and retention.
- Maintained transaction integrity by verify credit card payments, processing check transactions, and verifying all cash transactions.
- Resolved customer conflict by utilizing knowledge of company standards and excellent customer service skills.
- Worked closely with team leaders and managers to deliver exceptional customer service and mastering knowledge of all policies and procedures.
- Enhanced customer satisfaction with fast, knowledgeable service.
Education
Associate of Arts - Finance
St. Petersburg College
Clearwater, FL08-2026
Skills
- Hospitality and Accommodation
- Social Perceptiveness and Conflict Management
- Time Management
- Positive and Professional
- Customer Service and Assistance
- Microsoft Word Certified, Word Processing
- Financial Transactions
- Effective communication skills
- Opening and Closing
- Phone Etiquette
Accomplishments
- Recipient of the Eagle Scout Award
- Eagle project included the rebuilding of an amphitheater staircase at the Birds of Prey preservation in South Carolina.
LANGUAGE
English - Fluent
Timeline
Team Member
Chick-fil-A
06.2023 - 01.2024
Customer Service Clerk
Publix Super Markets
04.2019 - 05.2023
Associate of Arts - Finance
St. Petersburg College
INTERESTS
Eagle Scout of the Boy Scouts of America, Troop 529.
Rotary Club Leadership Conference for Tomorrow's Leaders, 2022. Lakeland, FL.
Community Service Hours - St. Benedicts Church, Birds of Prey, St. Vincent dePaul, Boy Scouts of America.,
Arts - Performed at Concerts at Senior Centers for over 5 years. Piano, 5 years. Orchestra, 2 years.
My hobbies include music and sports, specifically football. I particularly enjoy playing the electric and bass guitar. I enjoy socializing with my co-workers and spending time with them outside of work.
ADDITIONAL INFORMATION
References - Available upon request.