Thomas Montoya
Springtown,TX
Summary
Dynamic and results-driven professional with extensive experience as a Correctional Officer Sergeant at LaSalle Corrections. Proven leadership in high-stress environments, excelling in inmate supervision and decision-making. Recognized for enhancing safety and fostering teamwork, while consistently exceeding performance goals and ensuring exceptional service delivery. Committed to continuous learning and improvement.
Overview
5
5
years of professional experience
Work History
Correctional Officer Sergeant
LaSalle Corrections
02.2023 - Current
- Enhanced inmate safety by conducting thorough cell searches and confiscating contraband items.
- Effectively managed high-stress situations while maintaining professionalism, demonstrating strong leadership skills under pressure.
- Maintained order within the facility by enforcing institutional rules and regulations consistently.
- Collaborated with medical personnel to ensure proper care for inmates with health concerns or medical needs.
Runner
Prologistics
04.2022 - 01.2023
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
Manager
FedEx:Ground
11.2021 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Amazon Fulfillment Associate
Amazon
10.2020 - 01.2021
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
Education
High School Diploma -
Rosebud-lott High School
Rosebud, TX05-2019
Skills
- Inmate transportation
- Inmate supervision
- Restraint techniques
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Correctional Officer Sergeant
LaSalle Corrections
02.2023 - Current
Runner
Prologistics
04.2022 - 01.2023
Manager
FedEx:Ground
11.2021 - 04.2022
Amazon Fulfillment Associate
Amazon
10.2020 - 01.2021
High School Diploma -
Rosebud-lott High School
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