Overview
Work History
Education
Skills
Timeline
Generic

Thomas Morgan

Culpeper,VA

Overview

3
3
years of professional experience

Work History

Shift Supervisor

Harbor Freight
12.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory to keep location well stocked with necessary supplies.

Garage Door Technician

Garage Door Solutions
06.2020 - 12.2021
  • Adjusted doors to open or close with correct amount of effort and made simple adjustments to electric openers.
  • Completed timely repairs.
  • Installed door frames, steel rolling curtains or electric door openers using power tools, hand tools and electronic test equipment.
  • Kept appropriate inventory replacement parts to meet all job requirements.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Associate

River Dairy Bar
04.2020 - 10.2021
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Informed customers about special promotions and provided detailed information for various products.
  • Increased revenue by cross-selling and upselling products and services.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained clean and orderly work areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers and maintained adequate cash supply.
  • Managed timely and effective replacement of damaged or missing products.

Education

High School Diploma -

Eastern View High School
Culpeper, VA
05.2021

Skills

  • Safety Awareness
  • Cash Register Operations
  • Critical Thinking
  • Inventory Management
  • Strategic Planning
  • Constructive Feedback
  • Quality Standards
  • Suggestive Selling
  • Guest Satisfaction

Timeline

Shift Supervisor

Harbor Freight
12.2021 - Current

Garage Door Technician

Garage Door Solutions
06.2020 - 12.2021

Customer Service Associate

River Dairy Bar
04.2020 - 10.2021

High School Diploma -

Eastern View High School

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Thomas Morgan