Thomas Morris
Morgantown,WV
Summary
Experienced with managing cashier operations and staff. Utilizes effective leadership and training to ensure seamless store performance. Track record of fostering positive team environment and resolving conflicts efficiently.
Retail professional with strong leadership abilities and focus on operational efficiency. Adept at team collaboration and achieving results in fast-paced environments. Skilled in cash handling, customer service, and inventory management. Reliable and adaptable, consistently ensuring smooth transaction processes and effective team performance.
Overview
14
14
years of professional experience
Work History
Head Cashier Supervisor
Lowes Home Improvment
06.2024 - Current
- Supervised cash handling processes, ensuring compliance with company policies and accuracy in transactions.
- Trained and mentored cashiers, fostering a high-performance team environment focused on customer service excellence.
- Implemented inventory control measures, reducing discrepancies through systematic reconciliation and regular audits.
- Developed scheduling strategies to optimize staffing levels during peak hours, enhancing service efficiency.
Customer Service Representative
Lowes Home Improvment
04.2022 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction and repeat business.
- Trained new team members on product knowledge and customer service best practices.
- Managed complex transactions, maintaining accuracy and compliance with company policies.
- Implemented process improvements that enhanced workflow efficiency and reduced response times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
Flooring Specialist
Lowes Home Improvment
01.2024 - 06.2024
- Trained new team members on installation techniques and safety protocols.
- Assessed customer needs to recommend suitable flooring solutions tailored to specific projects.
- Managed inventory levels for flooring materials, optimizing stock availability and reducing waste.
Sales Floor Associate
Target
05.2017 - 11.2021
- Enhanced customer satisfaction through effective product knowledge and personalized assistance.
- Managed inventory levels, ensuring optimal stock availability and minimizing discrepancies.
- Trained new associates on operational procedures and customer service best practices.
- Demonstrated strong communication skills when interacting with diverse clientele, fostering an inclusive shopping environment.
- Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.
- Trained new team members on best practices in delivering superior customer service within a fast-paced retail setting.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Recommended complementary purchases to customers, increasing revenue.
- Operated forklifts and pallet jacks for unloading shipments efficiently.
- Ensured safe handling of materials, adhering to safety protocols and standards.
- Cross trained in receiving, merchandising team and front end management.
Assistant Store Manager
White Eagle Martial Arts
05.2011 - 05.2017
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Answered questions about current promotions and resolved issues according to store policies.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Offered friendly greetings and assistance to incoming customers.
- Established good customer relations and excellent service to build and retain loyal customers.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Managed cash register operations using POS system and processed sales and returns.
- Explained company's product and service offerings to clients, enabling each to choose options best fitting personal needs.
- Personally led various in-house martial arts programs. Ranging from young children to adults.
Education
Some College (No Degree) -
West Virginia University
Morgantown, WVHigh School Diploma -
Morgantown High School
08.2011
Skills
- Sales strategics
- Cost analysis and savings
- Purchasing and planning
- Bookkeeping
- Issue resolution
- Brand management
- Behavioral/cognitive skills development
- Clear public speaking skills
- Positive atmosphere promotion
- Calm under pressure
- Effective listening
- Instructional best practices
- Flexible and adaptive
- Dispute mediation
- Listening skills
- Verbal/written communication
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Consistently maintained high comp in specialized area.
- Often used as an example to new team-members on how to maintain their areas.
Hobbies
- An amateur writer, consistently creating new content every week.
- An amateur guitar player.
Education and Training
other,other
Languages
English
Native or Bilingual
Japanese
Elementary
Timeline
Head Cashier Supervisor
Lowes Home Improvment
06.2024 - Current
Flooring Specialist
Lowes Home Improvment
01.2024 - 06.2024
Customer Service Representative
Lowes Home Improvment
04.2022 - Current
Sales Floor Associate
Target
05.2017 - 11.2021
Assistant Store Manager
White Eagle Martial Arts
05.2011 - 05.2017
High School Diploma -
Morgantown High School
Some College (No Degree) -
West Virginia University