Thomas Newman

• Promoted Silver product offerings to drive new business, leveraging sales support and account management skills to maximize revenue. Resolved client complaints and issues through effective escalation.
• Bridged IT and clients by assessing and responding to client needs in sales, billing/invoicing, shipping, and distribution, while identifying opportunities for selling other business solutions and cross-selling products.
• Develop operating plans to maximize revenue streams and meet the annual quota objectives.
• Leverage NCR support resources (i.e. CSC, specialists, etc.) to enhance customer loyalty and expand business with each assigned account.
• Provide the highest level of customer service to small/medium, strategic accounts while building professional relationships and ensuring that all customer requirements are identified and met.

• Solicited and prospected clients for a merchant services firm, driving engagement with integrated services, including data analysis and cost savings recommendations.
• Monitored sales through a CRM platform while meeting or exceeding monthly and quarterly sales targets.
• Provided cross-functional support by addressing and resolving client queries promptly, enhancing overall client satisfaction.
• Educated clients on specifications of credit card terminals, check services, gift card loyalty programs, and cash advances, ensuring informed decision-making.

• Managed donation accounts for Steppenwolf annual fundraising program, soliciting tax-deductible donations from new and existing patrons and local businesses to support fundraising goals.
• Executed sales of theatre subscriptions to new and existing patrons through targeted cold calling efforts.
• Forecasted financial data to establish future fundraising goals and quotas.

• Developed sales presentations and product demonstrations for potential clients.

Build and manage pipeline through referrals and self-generated lead

• Processed customer transactions using secure payment systems.
• Assisted clients with account inquiries and transaction issues.