Thomas Newton
Raleigh
Summary
Dedicated Ramp Service Agent with expertise in safety compliance, time management, and on-time performance. Proven ability to enhance operational efficiency and ensure timely aircraft servicing. Trained in Standard Operating Procedures, Load Planning, Customer Service, and Ramp Service policies.
Overview
26
26
years of professional experience
Work History
Ramp Service Agent
United Airlines
RDUCG
10.2023 - Current
- Operated ground support equipment to ensure timely aircraft servicing and turnaround.
- Conducted pre-flight inspections of equipment to maintain operational readiness.
- Assisted in training new staff on safety protocols and standard procedures.
- Monitored weather conditions to adapt workflow and ensure safety compliance.
- Resolved on-the-job challenges independently, improving overall service reliability.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for multiple flights daily.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Connected electrical power unit and hoses to aircraft.
- Coordinated ground crew activities to complete objectives on schedule.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Coordinated baggage handling processes to maintain efficient loading and unloading operations.
- Conducted safety inspections on equipment and work areas, adhering to regulatory compliance standards.
- Assisted in training new staff on operational procedures and safety protocols, enhancing team performance.
- Operated ground support equipment to ensure timely aircraft servicing.
- Loaded and unloaded baggage, prioritizing safety and efficiency.
- Coordinated with team members to streamline ramp operations and minimize delays.
Ramp Service Agent Trainer
United Airlines
DENCG
12.2022 - 09.2023
- Operated ground support equipment to ensure timely aircraft departures.
- Trained new team members on procedures and safety protocols.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Assisted in maintaining a clean and organized ramp area, contributing to a safe work environment.
- Enhanced ramp safety by enforcing strict adherence to protocols and conducting regular inspections.
- Delivered timely notifications to relevant departments regarding potential delays or changes in flight schedules.
- Reduced aircraft turnaround time through efficient baggage loading and unloading processes.
- Guided aircraft into and out of parking positions using hand signals.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
Ramp Service Agent
United Airlines
DENCG
05.2018 - 12.2022
- Resolved on-the-job challenges independently, improving overall service reliability.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Connected electrical power unit and hoses to aircraft.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Collaborated with team members to ensure punctual flight departures and arrivals.
- Conducted thorough pre-flight checks on cargo holds, identifying potential hazards or maintenance needs.
- Operated ground support equipment proficiently, ensuring timely completion of tasks.
- Loaded and unloaded cargo efficiently, minimizing delays in aircraft boarding process.
- Safeguarded luggage integrity by handling bags carefully and adhering to weight restrictions during loading procedures.
- Minimized risk of damage to aircrafts by using protective measures during marshalling activities.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Strapped items down over protective padding to secure throughout transportation.
- Loaded and unloaded baggage, prioritizing safety and efficiency.
- Coordinated with team members to streamline ramp operations and minimize delays.
- Operated ground support equipment to ensure timely aircraft servicing.
- Conducted pre-flight inspections of equipment to maintain operational readiness.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Assisted in maintaining a clean and organized ramp area, contributing to a safe work environment.
- Enhanced ramp safety by enforcing strict adherence to protocols and conducting regular inspections.
- Reduced aircraft turnaround time through efficient baggage loading and unloading processes.
- Guided aircraft into and out of parking positions using hand signals.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
Ramp Service Agent
United Airlines
SEACG
05.2015 - 05.2018
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over multiple flights daily.
- Communicated closely with customer service agents, and flight crew via radio to maintain loading and unloading safety and efficiency.
- Coordinated ground crew activities to complete objectives on schedule.
- Promoted a positive workplace culture by actively participating in team-building exercises and sharing constructive feedback with colleagues.
- Communicated effectively with pilots, dispatchers, and other airport personnel for seamless flight coordination.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Delivered timely notifications to relevant departments regarding potential delays or changes in flight schedules.
- Resolved on-the-job challenges independently, improving overall service reliability.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Connected electrical power unit and hoses to aircraft.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Collaborated with team members to ensure punctual flight departures and arrivals.
- Conducted thorough pre-flight checks on cargo holds, identifying potential hazards or maintenance needs.
- Operated ground support equipment proficiently, ensuring timely completion of tasks.
- Loaded and unloaded cargo efficiently, minimizing delays in aircraft boarding process.
- Safeguarded luggage integrity by handling bags carefully and adhering to weight restrictions during loading procedures.
- Minimized risk of damage to aircrafts by using protective measures during marshalling activities.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded and unloaded baggage, prioritizing safety and efficiency.
- Coordinated with team members to streamline ramp operations and minimize delays.
- Operated ground support equipment to ensure timely aircraft servicing.
- Conducted pre-flight inspections of equipment to maintain operational readiness.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Assisted in maintaining a clean and organized ramp area, contributing to a safe work environment.
- Enhanced ramp safety by enforcing strict adherence to protocols and conducting regular inspections.
- Reduced aircraft turnaround time through efficient baggage loading and unloading processes.
- Guided aircraft into and out of parking positions using hand signals.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Operated equipment while observing standard safety procedures.
Customer Service Representative/Ramp Service Agent
United Airlines
RICOZ
01.2000 - 05.2015
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to address complex issues impacting customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated customer situations efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained staff on operating procedures and company services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and team productivity by promoting operational best practices.
- Coordinated loading and unloading of baggage to ensure timely aircraft departures.
- Operated ground support equipment, maintaining safety protocols and efficiency standards.
- Monitored baggage handling processes, identifying and resolving potential issues proactively.
- Assisted in training new team members on operational procedures and safety compliance.
- Implemented process improvements to enhance workflow efficiency during peak times.
- Conducted regular inspections of equipment, ensuring optimal performance and reliability.
- Collaborated with flight crews to manage cargo logistics for smooth operations.
- Maintained accurate records of baggage handling activities to support operational audits.
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over multiple flights daily.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Stocked aircraft cabins with necessary equipment and supplies.
- Managed inventory of ground service equipment, ensuring availability for incoming flights.
- Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Performed mathematical functions to interpret aircraft weight and balance loading instructions.
- Maintained accurate records of ramp activities, providing valuable data for performance analysis and improvement efforts.
- Identified operational inefficiencies through regular audits, implementing corrective actions as needed.
- Ensured optimal allocation of resources by preparing daily duty rosters based on anticipated workload.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Deiced aircraft before takeoff for safety during inclement weather.
- Coordinated ground crew activities to complete objectives on schedule.
- Promoted a positive workplace culture by actively participating in team-building exercises and sharing constructive feedback with colleagues.
- Communicated effectively with pilots, dispatchers, and other airport personnel for seamless flight coordination.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Delivered timely notifications to relevant departments regarding potential delays or changes in flight schedules.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Connected electrical power unit and hoses to aircraft.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Collaborated with team members to ensure punctual flight departures and arrivals.
- Conducted thorough pre-flight checks on cargo holds, identifying potential hazards or maintenance needs.
- Operated ground support equipment proficiently, ensuring timely completion of tasks.
- Loaded and unloaded cargo efficiently, minimizing delays in aircraft boarding process.
- Safeguarded luggage integrity by handling bags carefully and adhering to weight restrictions during loading procedures.
- Minimized risk of damage to aircrafts by using protective measures during marshalling activities.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
- Assisted in maintaining a clean and organized ramp area, contributing to a safe work environment.
- Enhanced ramp safety by enforcing strict adherence to protocols and conducting regular inspections.
- Reduced aircraft turnaround time through efficient baggage loading and unloading processes.
- Guided aircraft into and out of parking positions using hand signals.
- Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
- Operated equipment while observing standard safety procedures.
Education
Bachelor of Science - Criminal Justice
Virginia Commonwealth University
Richmond, Virginia, VA12-2014
Skills
- Ramp Service Lead
- Ramp Service Training
- Load Planning
- Shares Knowledge
- Unimatic Knowledge
- Bart Knowledge
- Ramp Service SOP Knowledge
Timeline
Ramp Service Agent
United Airlines
10.2023 - Current
Ramp Service Agent Trainer
United Airlines
12.2022 - 09.2023
Ramp Service Agent
United Airlines
05.2018 - 12.2022
Ramp Service Agent
United Airlines
05.2015 - 05.2018
Customer Service Representative/Ramp Service Agent
United Airlines
01.2000 - 05.2015
Bachelor of Science - Criminal Justice
Virginia Commonwealth University