Thomas Nicholson
Glenwood,MD
Summary
Dynamic owner and president of Nicholson Plumbing Co. with a proven track record in financial reporting and exceptional customer service. Successfully enhanced client relationships, leading to increased repeat business. Expert in regulatory compliance and employee training, fostering a high-performing team dedicated to operational excellence and client satisfaction.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 40 years of experience. Highly effective and comfortable working with people at all levels in organization.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
32
32
years of professional experience
Work History
Owner/President
Nicholson Plumbing Co.
04.1992 - 04.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Northwood High School
Silver Spring, MD06-1980
Skills
- Financial reporting
- Budgeting
- Regulatory compliance
- Customer service
- Employee training
- Client relationship management
- Conflict resolution
- Customer relations
- Project estimating
- Staff management
- Contract management
Timeline
Owner/President
Nicholson Plumbing Co.
04.1992 - 04.2024
High School Diploma -
Northwood High School
Similar Profiles
Anna CooperAnna Cooper
Caregiver at Ms. Cece & Veronica NicholsonCaregiver at Ms. Cece & Veronica Nicholson
Christopher WilliamsChristopher Williams
Service Manager at Nicholson Heating and AirService Manager at Nicholson Heating and Air
Anan ChanchomAnan Chanchom
Crew Member at Katie NicholsonCrew Member at Katie Nicholson