Thomas Norwood
Severn
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Night Guest laundry Attend
Exstended stay of America
Linthicum Heights
02.2019 - Current
- Greeted guests warmly, creating a welcoming atmosphere at the front desk.
- Managed check-in and check-out processes efficiently for all guests.
- Handled guest inquiries and resolved issues promptly with professionalism.
- Processed reservations using hotel management software accurately and quickly.
- Assisted guests with luggage and provided local area information when requested.
- Maintained accurate records of guest interactions and transactions for future reference.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed cash drawer according to established accounting guidelines.
- Handled all guest luggage as needed during check-in and check-out process.
- Issued room keys and escort instructions to where the room was located.
- Verified customer credit to establish payment method for accommodations.
stock clerk
District Court of Maryland
Annaoplis
04.2005 - Current
- Managed inventory of court supplies and materials for efficient operations.
- Processed incoming shipments using the ServiceNow mobile app.
- Implemented labeling system to enhance inventory tracking and identification.
- Communicated with customers to answer questions in various district court locations.
- Received incoming shipments and verified that the correct items, in the correct quantities, were delivered.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Recommended disposal of obsolete assets for Gov deal resale.
- Removed hard drives from the computer for shredding.
Lot Technician
Homedepot
Capitol Heights
02.2007 - 03.2024
- Organized the lot to ensure safe navigation and accessibility for customers.
- Kept lot clean and clear of debris such as trash, weeds and snow.
- Collaborated with team members to optimize workflow during busy periods.
- Responded quickly to calls from customers requesting assistance with loading their vehicles, parked on the lot.
- Assisted customers with questions regarding Home Depot products.
Education
High School Diploma -
Adeli E. Stevenson
The Bronx, NY06-1996
Skills
- Guest relations and customer service
- communication
- Problem solving and conflict resolution
- Microsoft Word proficiency
- Inventory management and payment processing
- Safety compliance
Certification
- Certificate in word perfect and Microsoft Word.
Timeline
Night Guest laundry Attend
Exstended stay of America
02.2019 - Current
Lot Technician
Homedepot
02.2007 - 03.2024
stock clerk
District Court of Maryland
04.2005 - Current
High School Diploma -
Adeli E. Stevenson