Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Obryant

Brownsville,TX

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

9
9
years of professional experience

Work History

Call Center Representative

Advanced Call Center Technologies LLC
Harlingen, Texas
05.2022 - Current
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Surface Miner

Family Own Business
Moody, Texas
01.2016 - 11.2018
  • Reviewed written instructions regarding material movement and excavation to follow specifications.
  • Provided technical guidance to other miners regarding proper operation of surface miner equipment.
  • Maintained equipment on-site with regular maintenance and repairs.

Education

High School Diploma -

Moody High School
Moody, TX

Skills

  • Complaint resolution
  • Account updating
  • Sales closing
  • Call logging

Timeline

Call Center Representative

Advanced Call Center Technologies LLC
05.2022 - Current

Surface Miner

Family Own Business
01.2016 - 11.2018

High School Diploma -

Moody High School
Thomas Obryant