Thomas O'Keefe
Roscoe,IL
Summary
High-performing professional with several years of experience delivering successful improvements for business profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Area Manager
Southern Glazer's Wine and Spirits
Rockford, IL
07.1993 - 03.2024
- Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
- Monitored and evaluated district performance to ensure goals were met.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Resolved conflicts between employees or customers in a professional manner.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Consistently achieved sales increase over forecast.
- Mentored team members by demonstrating best practices for sales and customer service.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve profit goals.
Education
High School Diploma -
Hononegah High School
Rockton, IL05-1984
Skills
- Relationship building and management
- Staff Training
- Territory Management
- Team Development
- Sales minded
- Customer Relationship Management
- Business Development
- Staff Development
- Sales expertise
- Employee Scheduling
Certification
- WSET 2 Spirirts Certified
Timeline
Area Manager
Southern Glazer's Wine and Spirits
07.1993 - 03.2024
High School Diploma -
Hononegah High School
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