Thomas ONeal
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Location General Manager
CarMax
Jacksonville, Florida
02.1996 - 02.2022
- Location General Manager for multiple CarMax locations for 20+ years. Leadership of over 200 Associates at locations.
- Managed budget implementations, vehicle logistics, management development, financing, training, schedules and contract execution.
- CarMax Foundation Regional Chair for CarMax Foundation 2019-2022.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Client Specialist
Prentice-Hall Legal And Financial Services
Richmond, Virginia
08.1993 - 05.1996
- Provided excellent customer service by supporting over 100 clients with their legal and financial needs.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution. Achieved Gold Star status by maintaining 80%+ Customer Satisfaction scores.
- Conducted case management activities and services with national correspondence team.
- Recommended products to customers, thoroughly explaining details.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
Education
Bachelor of Science - Economics And Psychology
James Madison University
Harrisonburg, VA06.1990
Skills
- Flexible and Adaptable
- Self-Motivated
- Decision-Making
- Teamwork and Collaboration
- Excellent Communication
- Planning and Coordination
- Organization and Time Management
- Attention to Detail
Timeline
Location General Manager
CarMax
02.1996 - 02.2022
Client Specialist
Prentice-Hall Legal And Financial Services
08.1993 - 05.1996
Bachelor of Science - Economics And Psychology
James Madison University
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