Steven Coyle
Marlton,NJ
Summary
Highly driven senior leader successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
21
21
years of professional experience
Work History
Location General Manager
CarMax
Turnersville, NJ
02.2016 - 02.2024
- Led a team of 180+ associates by providing guidance to deliver exceptional customer service and experiences while driving sales and achieving goals and objectives.
- Provided leadership, insight, training and mentoring for newly hired/promoted managers.
- Resolved customer inquiries and concerns requiring management-level escalation.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Inspected completed work to drive quality, timeliness and company standards.
- Conducted regular performance reviews for direct reports to provide feedback on their performance.
- Identified areas of improvement and assisted in creating action plans to address opportunities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer concerns in a timely manner while maintaining positive relationships with customers.
- Conducted staff meetings to discuss operational issues and provide guidance and support.
- Maintained responsibility for day-to-day operations of location, ensuring company compliance.
- Maintained adequate staffing to meet objectives within budget.
- Ensured adherence to health, safety, and security regulations on site.
Sales Manager
CarMax
White Marsh, MD
06.2012 - 02.2016
- Trained, coached, and mentored sales associates to ensure success in their roles.
- Created and presented monthly reviews to management on sales performance.
- Conducted regular meetings, one on ones and shoulder to shoulder activities with associates to review
- Participated in special projects to help create professional selling skills
- Traveled to different locations in support roles and growth experiences
Retail Sales Supervisor
Best Buy
Owings, MD
05.2007 - 06.2012
- Assisted customers in selecting products that met their needs while adhering to company policy regarding pricing, promotions, returns and exchanges.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Supervised staff of 10+ retail sales associates and provided guidance on customer service, product knowledge and cash handling procedures.
Assistant Store Manager
Lowes Home Improvment
Lutherville, MD
07.2003 - 05.2007
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled concerns from customers by empathetically listening, recording details and offering solutions.
Education
High School Diploma -
Dulaney High School
Timonium, MD05-1991
Skills
- Sales Development
- Customer Service
- Inspirational Leadership
- Continuous Improvement
- Staff Training and Development
- Cultural Awareness
- Operations Management
- Facilities Management
- Financial Acumen
References
References available upon request.
Timeline
Location General Manager
CarMax
02.2016 - 02.2024
Sales Manager
CarMax
06.2012 - 02.2016
Retail Sales Supervisor
Best Buy
05.2007 - 06.2012
Assistant Store Manager
Lowes Home Improvment
07.2003 - 05.2007
High School Diploma -
Dulaney High School
Similar Profiles
Lawrence PearsonLawrence Pearson
Auto Technician, Mechanical Associate IV at CarmaxAuto Technician, Mechanical Associate IV at Carmax
Kaitlyn McMillanKaitlyn McMillan
Car Sales Consultant at CarMaxCar Sales Consultant at CarMax
MATTHEW DROOKERMATTHEW DROOKER
Sales Associate at CARMAXSales Associate at CARMAX