JEREMY MENDOZA
Walnut Creek,CA
Summary
Results-driven General Manager with over 15 years experience in the automotive industry. Proven track record of increasing revenue, improving customer satisfaction, and developing effective strategies to maximize efficiency. Expert at utilizing cutting-edge technology to streamline processes and enhance customer experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Location General Manager
CarMax
Pleasant Hill, CA
10.2020 - 12.2023
- Ranked #1 in the Region for leading sales key performance metrics
- Lead the region in MaxCare (extended warranty) sales with a penetration of over 62%
- Met targeted monthly budget sales by selling over 200 cars per month at 100% sales to budget
- Ranked #1 in the region and number #6 out of 262 CarMax stores nationwide on Customer Satisfaction
- Maximized 90 day warranty budget through service by reducing cost of 40%
- Scored Exceptional on Environmental, Health and Safety Audit
- Increased productivity in customer processing execution (DMV Registration and Titling)
- Developed multiple associates to next level talent including Lead, Manager and Senior Manager Roles
Purchasing Manager
CarMax
Duarte, CA
08.2013 - 09.2020
- Successfully managed inventory acquisition of CarMax’s extensive used car inventory
- Managed a team of Vehicle Condition Assessors, Buyers Assistants, Buyers and Senior Buyers
- Led various regional offsite auctions teams as point of contact liaison
- Coordinated successful on-site Wholesale Auctions of 300 units weekly through focused execution
- Demonstrated exceptional communications skills with both internal and external Customers
- Established a proven track record of successful associate development
- Managed and audited the successful completion of customer appraisal assessments and appraisal offers.
Senior Buyer
CarMax
Buena Park, CA
05.2008 - 07.2013
- Successfully educated and trained Buyers on vehicle basics, market analytics, and
offsite behaviors - Proven champion for change in a team-oriented environment
- Executed independent judgments regarding important business decisions involving the purchase and pricing of CarMax’s vehicle inventory
- Managed on-site double auction of 600 vehicles weekly for wholesale customers
- Demonstrated effective listening skills during interactions with our Retail and Wholesale Customers
- Analyzed market data by purchasing vehicles at offsite auctions accurately and with profit margins
- Successfully completed 18K customer appraisals
Education
Associate of Arts - Liberal Studies
Fullerton College
Fullerton, CA05.2000
Skills
- Vast Experience With All Aspects Of Automotive Sales
- High Levels Of Integrity
- Sound Knowledge Of Applicable State And Federal Regulations
- Negotiation & Problem Solving
- Execute Independent Judgments Regarding Critical Business Decisions
- Identify Business Opportunities and implement Improvements
- Strategizes to Achieve Store’s Budgets and Key Performance Metrics
- Analytical Mind
- Forecasting & Product Planning
- Displayed Financial Responsibility Through P & L Management
- Sales Force Development
- Multi-Task in a High Energy, Fast-Paced Work Environment
Certification
- Sales License
- State Vehicle Vin Verifier
- Successful Completion Manager Development Plan at CarMax
- Successful Completion Senior Manager Development Plan at CarMax
Timeline
Location General Manager
CarMax
10.2020 - 12.2023
Purchasing Manager
CarMax
08.2013 - 09.2020
Senior Buyer
CarMax
05.2008 - 07.2013
Associate of Arts - Liberal Studies
Fullerton College
- Sales License
- State Vehicle Vin Verifier
- Successful Completion Manager Development Plan at CarMax
- Successful Completion Senior Manager Development Plan at CarMax
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