THOMAS ONEILL

• Managed medication inventory, ensuring accuracy and compliance with safety protocols.
• Trained new pharmacy staff on operational procedures and customer service standards.
• Assisted pharmacists in preparing and dispensing prescriptions with precision.
• Implemented workflow improvements to enhance efficiency in medication distribution processes.
• Developed and implemented efficient workflows to optimize pharmacy operations and reduce wait times.
• Provided exceptional customer service by addressing patient concerns and answering medication questions promptly.
• Ensured compliance with state and federal regulations regarding pharmaceutical practices and safety standards.
• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles.

• Oversaw medication dispensing accuracy in high-volume inpatient pharmacy setting.
• Trained and mentored new pharmacy technicians on operational procedures and protocols.
• Managed medication storage systems, ensuring proper organization and adherence to safety guidelines.
• Led initiatives to improve workflow efficiency, reducing turnaround times for medication delivery.
• Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
• Increased patient safety through proper labeling, packaging, and storage of medications.
• Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique.
• Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.

Answer Calls in a busy call center and process prescriptions all over the United states and set up for delivery and answer any drug related questions including insurance verification , also getting prior authorization for certain medications and follow up up correct delivery and secure refrigerator needed meds with a temptrak device.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.

• Conducted regular quality checks on medications to maintain high standards of care.
• Led initiatives to streamline pharmacy operations, improving turnaround times for prescription fulfillment.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.Did Med reconciliation upon admission in the Emergency room.