Summary
Overview
Work History
Education
Skills
Certification
Course training
Timeline
Generic

Thomas Ouellette

Customer Service
Flomaton,AL

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Aircraft Fire Fighter

USMCR
08.2014 - 12.2017
  • Provided medical assistance to victims of fires or other emergencies.
  • Provided first aid treatment for injured persons until paramedics arrived on scene.
  • Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
  • Administered emergency treatment and medical care to people injured in accidents and fires.
  • Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
  • Answered emergency situations and assessed conditions to contain fires, assist victims, and prevent escalation.
  • Organized fire caches and positioned equipment for most effective response at emergency calls, which resulted in quicker action times.
  • Coordinated emergency response and disaster planning for fire fighters.
  • Instructed new firefighters on the use of fire equipment and emergency response protocols.

Telecommunicator

USMCR
08.2014 - 12.2017
  • Updated records of all communications received and sent throughout shift using logbook entries.
  • Maintained communication with field units by providing them with up-to-date information on incidents they were responding to or investigating.
  • Utilized computer aided dispatch software to enter data into the database in order to create incident reports.
  • Reviewed incoming emails related to incident response activities and responded accordingly when necessary.
  • Operated multi-line telephone system, including transferring calls, placing outbound calls, taking messages and paging staff members.
  • Assisted supervisor with administrative tasks such as filing paperwork and updating training logs.
  • Gathered essential information from callers such as name, location, nature of the problem, while remaining calm under pressure.
  • Coordinated resources among various departments in order to ensure efficient resolution of incidents.
  • Responded quickly and accurately to requests for assistance from other agencies during emergencies or disasters.
  • Adhered strictly to applicable laws related to privacy regulations when handling sensitive information.
  • Received and documented emergency calls for service from the public, providing callers with necessary information and assistance.
  • Initiated conference calls between multiple parties involved in an incident or investigation when requested by supervisors.
  • Documented services performed, operations information, and dispatch details in system.

Education

High School Diploma -

Federal Way Running Start Home School
Toledo
03-2014

Skills

  • Account updating
  • Complaint resolution
  • Call Control
  • Customer Service
  • Data Entry
  • Answering questions
  • Training experience
  • Data Gathering
  • Problem-solving skills
  • Verbal and written communication

Certification

  • Certificate of completion-Telecommunicator I and II
  • Certificate of Achievement - FEMA National Incident Management System
  • Certificate of Completion - Leading Marines
  • Certificate of Completion - Developing Leaders
  • Certificate of Completion - Counseling, Coaching and Mentoring
  • Certificate of Completion - Leadership Tools
  • Certificate of Training - Alcohol Substance Abuse Prevention and Control

Course training

  • Cyber Awareness Training
  • Personally Identifiable Information (PII) Annual Training
  • MC Records Management Course: Every Marine's Responsibility
  • Suicide Awareness Training

Timeline

Aircraft Fire Fighter

USMCR
08.2014 - 12.2017

Telecommunicator

USMCR
08.2014 - 12.2017

High School Diploma -

Federal Way Running Start Home School

Similar Profiles

CREATE PROFILE
Thomas OuelletteCustomer Service