Summary
Overview
Work History
Education
Skills
Certification
Timeline
Thomas Palensky

Thomas Palensky

Entry Level IT Specialist
Bellevue,Nebraska

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Delivery Driver

Amazon Flex & Doordash, Inc.
Omaha, NE
03.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Package Handler

FedEx Ground
Omaha, NE
10.2022 - 08.2023
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Fulfillment Associate

Target
Omaha, NE
11.2019 - 12.2019
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Followed procedures at all times for personal and team safety.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.

Customer Service Representative

Fareway Stores, Inc.
Papillion, NE
06.2016 - 03.2019
  • Responded to customer requests for products, services, and company information.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.

Education

Associate of Applied Science - Computer And Information Sciences

Metropolitan Community College, Omaha, NE
07.2016 - Current

Completed coursework in calculus, Java, C++, IT business applications and basic network infrastructure. Made the dean’s list for 5 consecutive semesters. Highest GPA obtained was 3.6.

Skills

    Application installations

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Certification

CompTIA A+

Timeline

CompTIA A+

07-2023
Package Handler - FedEx Ground
10.2022 - 08.2023
Delivery Driver - Amazon Flex & Doordash, Inc.
03.2021 - Current
Fulfillment Associate - Target
11.2019 - 12.2019
Metropolitan Community College - Associate of Applied Science, Computer And Information Sciences
07.2016 - Current
Customer Service Representative - Fareway Stores, Inc.
06.2016 - 03.2019

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Thomas PalenskyEntry Level IT Specialist