Thomas Allen
Krum,Texas
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Information Technology industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Dominos Pizza Inc.
Krum, TX
03.2024 - Current
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
IT Technician
North Texas Bells LLC.
Colleyville, TX
01.2021 - 01.2024
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Assisted with the deployment of new applications and updates to existing applications.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Configured routers, switches and wireless access points for LANs and WANs.
- Participated in team meetings to discuss project status updates.
- Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
In-N-Out Associate
In-N-Out Burger
Midway, TX
10.2017 - 10.2020
- Greeted customers and took orders, provided menu options and answered questions about the food.
- Processed payments with cash register and credit card machines.
- Maintained cleanliness of restaurant including tables, floors, counters and restrooms.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Assisted with minor maintenance tasks such as changing light bulbs or replacing broken fixtures.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Moved furniture, equipment or supplies manually or with hand trucks.
Education
High School Diploma -
Bolton High School
Arlington, TN05-2017
Skills
- Quality Assurance
- Cargo Handling
- Hardware Installation
- Application installations
- Software updating
- Remote Support
- Technical Support
- Application support
- Troubleshooting and diagnostics
- Quick Learner
Affiliations
- Going to school to learn Game Design/Development.
- Working out.
- Writing stories.
Languages
English
Professional
References
References available upon request.
Timeline
Delivery Driver
Dominos Pizza Inc.
03.2024 - Current
IT Technician
North Texas Bells LLC.
01.2021 - 01.2024
In-N-Out Associate
In-N-Out Burger
10.2017 - 10.2020
High School Diploma -
Bolton High School