Thomas Parrott
Milwaukee,WI
Summary
Results-driven Catastrophe Claims Adjuster and Multi-Line Adjuster with proven expertise in first and third-party claim handling. Skilled in thorough investigations and efficient resolution of claims, consistently ensuring compliance with regulatory requirements.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Catastrophe Claims Adjuster
Auto-Owners Insurance Company
Madison, WI
04.2023 - Current
- Received, reviewed, and scheduled bulk volume of claims for a standard 21 day deployment. Made travel arrangements and traveled to loss locations for deployment.
- Conducted thorough policy reviews, ISO claim search reviews, wind and hail report investigations, and documented files with extensive notes in the Claim Center System all prior to scheduling appointments.
- Contacted each policyholder, reviewed loss details, reviewed appropriate policy details, and scheduled appointments for detailed inspections.
- Completed up to five, with three being normal, detailed inspections per day. Following inspections, completed meetings with insureds to review findings. Completed most storm related estimates onsite and reviewed the Xactimate estimates with the policyholder(s) onsite. Issued payments via EFT or check onsite.
- Prepared and documented each claim file following each inspection in the Claim Center System and prepared future tasks for file followup including recoverable depreciation.
- Handled files to completion based on Task generated Claim Center System.
- Collaborated with other team members to address complex claims and mitigate potential disputes.
- Assisted other team members with the handling and investigation of claims and assisted in writing Xactimate estimates.
- Utilized claims management software, specifically Claims Center, Webex, Hi Marley, Xactimate, Hover, and Uscope to track case progress and maintain accurate records.
Multi-Line Claims Adjuster II
Merchants Mutual Insurance
Bedford, NH
09.2021 - 11.2022
- Directed and evaluated multi-line claims to determine coverage and liability in accordance with policy guidelines.
- Coordinated investigations for standard to complex claims, including first party, third party property and liability claims, involving multiple parties and jurisdictions.
- Communicated effectively with policyholders, attorneys, and vendors to resolve claim disputes efficiently.
- Reviewed vendor, attorney and underwriting documentation for accuracy, ensuring compliance with regulatory requirements and company standards.
- Conducted comprehensive interviews of policyholders, witnesses, and claimants to gather facts based information
- Reviewed police reports, medical records and physical property reports to determine coverage and liability.
Insurance Claims Consultant
Primex Public Risk Management Exchange
Concord, NH
12.2017 - 07.2021
- Received claim notices, reviewed loss details, reviewed policy language, scheduled appointments, completed desk related losses, and performed field claim inspections throughout NH
- Prepared scope of repair estimates utilizing various software programs and resources including, Simsol, RS Means, Red Book, and Craftsman in an attempt to reach an agreed figure with the policyholders, contractors, and third party representatives.
- Handled third party liability claims including property and bodily injury claims to resolution while working with policyholder and claimant attorneys.
- Utilized company approved software systems included Risk Envision, Laser Fiche, and Origami.
Independent Insurance Adjuster and Owner
Flynn Riedel and Young, Inc
Bedford, NH
08.2005 - 12.2017
- Worked with various insurance carrier to investigate first party and third party claims.
- Conducted on-site inspections throughout NH, MA, and ME to assess damages and gather evidence for claims processing.
- Complete claim assignments as directed by insurance carriers including review of claim documents; contacting policyholders and claimants; schedule and complete inspections; prepare repair estimate and photographs; completed detailed file reports in accordance with each carrier's guidelines; and corresponded policyholders and claimants regarding the status of the claim process.
- When directed by insurance carriers, negotiated claim resolution with policyholders, claimants, public adjusters and attorneys.
Education
High School Diploma -
St. Thomas Aquinas High School
DoverNo Degree - Early Childhood Education
Stratham Vocational School
Stratham, NHSkills
- Start to finish first and third party claim handling
- Familiar with various policy types including ISO HO 00 01 through HO 00 08; ISO BOP 00 03; ISO CP 00 10 through CP 00 30; Commercial General Liability; and AAIS HO 0002 through HO 0006 and FL1 through FL3
- Property and Casualty investigations and settlement negotiations
- Policyholder customer service focus
- Collaboration and teamwork focus
Certification
New Hampshire Adjuster License P&C license excl. W/C #3470979
Florida Non-Resident Adjuster License ADN71385
North Carolina Non-Resident License #3470979
South Carolina Non-Resident License #3470979
Kentucky Non-Resident License #3470979
Timeline
Catastrophe Claims Adjuster
Auto-Owners Insurance Company
04.2023 - Current
Multi-Line Claims Adjuster II
Merchants Mutual Insurance
09.2021 - 11.2022
Insurance Claims Consultant
Primex Public Risk Management Exchange
12.2017 - 07.2021
Independent Insurance Adjuster and Owner
Flynn Riedel and Young, Inc
08.2005 - 12.2017
High School Diploma -
St. Thomas Aquinas High School
No Degree - Early Childhood Education
Stratham Vocational School