Thomas Pekic
Park Ridge,IL
Summary
Dynamic Operations Manager with a proven track record at Anna's Cafes, excelling in team leadership and problem-solving. Enhanced workflow efficiency and customer satisfaction through innovative training programs and effective inventory management. Skilled in optimizing supply chains, driving cost savings, and fostering strong client relationships to achieve business growth.
Overview
14
14
years of professional experience
Work History
Operations Manager
Anna's Cafes/ Donato Gaming LLC
09.2023 - Current
- Streamlined daily operations to enhance workflow efficiency across multiple cafe locations.
- Developed training programs for staff, improving service quality and consistency in customer experience.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Owner/Operator
Baby Vegas Cafe LLC.
09.2018 - 08.2023
- Managed daily operations to ensure exceptional customer service and efficient workflow.
- Oversaw inventory management, optimizing supply chain processes for cost efficiency.
- Established marketing strategies to increase brand awareness and drive customer engagement.
- Analyzed financial performance to identify trends and implement cost-saving measures.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Head of Sales & Marketing
Peter Dalamangas Restaurant Group
10.2015 - 08.2018
- Analyzed market trends and customer feedback to inform product development initiatives.
- Established partnerships with local businesses to drive promotional efforts and increase foot traffic.
- Implemented data-driven decision-making processes to optimize pricing strategies and maximize profitability.
- Oversaw digital marketing efforts, enhancing online presence through targeted social media campaigns.
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong client relationships.
National Account Manager
LCPMedia
07.2012 - 08.2015
- Developed strategic account plans to enhance client relationships and drive revenue growth.
- Negotiated contracts and pricing structures to maximize profitability across national accounts.
- Analyzed market trends to identify new business opportunities and improve competitive positioning.
- Managed cross-functional teams to ensure timely delivery of services and solutions for clients.
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Improved bottom-line profits by creating new product penetration and retail market opportunities.
Education
Bachelor of Arts - Liberal Arts And Sciences
Columbia College
Chicago, IL05-2000
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Accomplishments
Introduced Vitrual Reality to Commercial Real Estate. Produced and sold the first VR of Commercial office space to Jones Lang LaSalle which was showcased to the Global Market at ICSC in Las Vegas.
Languages
Croatian
Native or Bilingual
Serbian
Native or Bilingual
Greek
Limited Working
Spanish
Professional Working
Timeline
Operations Manager
Anna's Cafes/ Donato Gaming LLC
09.2023 - Current
Owner/Operator
Baby Vegas Cafe LLC.
09.2018 - 08.2023
Head of Sales & Marketing
Peter Dalamangas Restaurant Group
10.2015 - 08.2018
National Account Manager
LCPMedia
07.2012 - 08.2015
Bachelor of Arts - Liberal Arts And Sciences
Columbia College