THOMAS PERALLO
Pittsburgh,United
States
Summary
Dedicated and reliable professional with a proactive attitude and quick learning ability. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Open to taking on new challenges, striving to continuously grow and excel in my role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Sales Manager
TCC Wireless
06.2023 - Current
- Led team of sales professionals to achieve set goals aligning with our companies objectives.
- Created weekly and monthly reports on store performance and sales objectives.
- Managed the store budget, controlling expenses to ensure financial objectives were met.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Assistant Manager
TCC Wireless / T-Mobile
01.2021 - 06.2023
- Achieved a position as a leading sales professional company-wide.
- Managed all aspects of store operations in the absence of the manager, including opening and closing procedures, resolving customer service matters, overseeing cash management, supervising staff, and providing motivational support.
- Mentored sales team to apply effective sales techniques and provide exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Managed the development and review of the sales budget on a regular basis.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Sales Lead / Mobile Expert
TCC Wireless / T-Mobile
04.2017 - 12.2020
- Maintained positive, ongoing relationships with previous and current customers, while also gaining new ones as well.
- Achieved exceptional sales conversion rates, leading to an invitation to join a prestigious team of Sales Specialists.
- Maintained high referral rates and received exceptional feedback from previous clients
- Fully explained companies' products to customers to make sure they were receiving the best services.
- Analyze credit files of customers to provide customized advice and recommendations.
- Checked in and maintained inventory.
Education
EPA Certification Type I & EPA Certification Type II - HVAC Installation And Repair
HVACSteel Center Vo - Tech
Pittsburgh, Pennsylvania06-2016
High School Diploma -
Baldwin High School
Pittsburgh, Pennsylvania2016
Skills
- Leadership and Management
- Extensive customer Service
- Problem Anticipation and Resolution
- PowerPoint, Word, Excel
- Windows & Mac Operating
- Training & Development
- Adaptable to Changing Conditions
- Hardworking and Reliable
- Teamwork and Collaboration
- Multitasking
- Self-Driven and Motivated
Accomplishments
- Elite Club Winner 4x
- Sold over half a million dollars in products and services
Languages
English
Full Professional
Spanish
Limited
Affiliations
- Sports
- Staying active
- Working out
Certification
- EPA Type 1
- EPA Type 2
References
References available upon request.
Timeline
Retail Sales Manager
TCC Wireless
06.2023 - Current
Assistant Manager
TCC Wireless / T-Mobile
01.2021 - 06.2023
Sales Lead / Mobile Expert
TCC Wireless / T-Mobile
04.2017 - 12.2020
EPA Certification Type I & EPA Certification Type II - HVAC Installation And Repair
HVACSteel Center Vo - Tech
High School Diploma -
Baldwin High School
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