Thomas Perot
Kennesaw,GA
Summary
Seasoned Director of Operations with over 20 years of progressive leadership experience in multi-unit management, team development, and operational execution across hospitality, retail, and events sectors. Proven success leading large teams of 250+ employees, implementing the Entrepreneurial Operating System (EOS) to align organizational vision and drive performance at all levels. Recognized for building high-performing cultures, improving retention through effective training and succession planning, and increasing profitability through strategic process improvements. Passionate about delivering exceptional customer experiences, scaling operational efficiency, and cultivating collaborative leadership environments.
Overview
23
23
years of professional experience
Work History
Director of Operations
Waterslake Capital
Houston, TX
05.2019 - 05.2025
- Part of the executive leadership team that met weekly to discuss results and performance management. Ran highest controllable profit across brand at 40%
- Opened 3 new Urban Air locations, responsible for preopen project management, vendor selection, team selection, training and marketing. Beat record for highest company sales on opening day
- Cascaded EOS (Entrepreneurial Operating System) to all store-level employees.
- Led and developed a high-performing team of 250+ employees across guest services, attractions, birthday parties, food & beverage, and maintenance. Each location had a 4.3 or higher on Google Reviews.
- Recruited, trained, and mentored department managers and team leads, resulting in improved staff retention and stronger leadership bench.
- Created SOP's for specific job positions and work flows and complied them into a searchable company web page
- Designed and implemented onboarding and training programs to build consistency in guest service, safety, and operational excellence.
- Implemented a positive, team-oriented culture focused on core values that rewarded employees for positive guest engagement
- Built succession plans and career pathways for team members, increasing internal promotions and reducing turnover.
- Promoted open communication and collaboration among departments to ensure a unified guest experience.
- Procured, installed and maintained all computer, Audio Visual and Virtual Reality Devices
AV Production Specialist
Perot Solutions
Marietta, GA
01.2002 - 04.2023
- Support the IEEE/PCA annual cement industry conference. Provides complete support for all client needs.
- Set up and take down all AV needs for meetings and activities.
- Acted as a liaison between customer requests and facility operations.
- Contracted and managed labor and equipment needed for 1200 person conferences.
Area General Manager
NPC International
Leawood, KS
04.2017 - 05.2019
- Rebuilt 9 breakdown units in the metro Atlanta market
- Leading the Atlanta region in sales growth
- Top three in delivery metrics and customer service scores
- Increased EBIDTA over 2% from 2017 to 2018
- Created staffing solutions in a difficult staffing market.
Area Coach
Southeastern Pizza Group
09.2012 - 03.2017
- Managed 8 high volume dine in, delivery and carryout stores in the south Atlanta inner city market
- Managed stores in rural areas of West Georgia
- Top sales growth in company at 22% growth over prior year
- Assisted Region Coach with training Area Managers and new restaurant openings.
Education
BA - Bachelor's Degree
University of Georgia
Athens, GASkills
- Project management and operational strategy
- Budget and cost control
- Process improvement and operational efficiency
- Employee training and onboarding
- Customer service and support
- Team building and collaboration
- Performance management and succession planning
- Communication skills
- Financial analysis and vendor selection
- IT service and asset management
- Network troubleshooting and equipment maintenance
- Audio visual support
References
References available upon request.
Timeline
Director of Operations
Waterslake Capital
05.2019 - 05.2025
Area General Manager
NPC International
04.2017 - 05.2019
Area Coach
Southeastern Pizza Group
09.2012 - 03.2017
AV Production Specialist
Perot Solutions
01.2002 - 04.2023
BA - Bachelor's Degree
University of Georgia
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