Thomas Pozak
Niagara Falls,NY
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Tops Friendly Markets
Lewiston, NY
09.2021 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Prep Cook
Apple Granny
Lewiston, NY
06.2019 - 09.2021
- Prepared ingredients for use in cooking, such as washing, peeling, cutting and slicing vegetables.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Followed recipes to prepare meals according to customer specifications.
- Checked freshness of food and ingredients prior to use.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Monitored inventory levels of all kitchen items and placed orders when needed.
- Inspected finished dishes for quality assurance purposes.
- Kept the kitchen area clean at all times during shifts.
- Prepped vegetables and ingredients by washing, chopping and dicing.
Education
Associates - Accounting
Niagara County Community College
Sanborn, NY05-2025
Skills
- Data Entry
- Complaint Resolution
- Report Generation
- Data Collection
- Inbound and Outbound Calling
- Paperwork Processing
- Product Knowledge
- Problem-Solving Abilities
- Conflict Mediation
- Customer Relations
- Customer Consulting
- Complaint Handling
Affiliations
- School
- Work
- Family
- Physical Activity
Timeline
Customer Service Representative
Tops Friendly Markets
09.2021 - Current
Prep Cook
Apple Granny
06.2019 - 09.2021
Associates - Accounting
Niagara County Community College
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