Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
Timeline
Generic

Thomas Quick

Montverde

Summary

Supervisor with 46 years of experience in managing teams, scheduling, and directing operations. Recently retired, seeking relocation from Central Florida to Northeast Florida. During my career I was recognized for strong leadership and commitment to exceptional customer service. Proven ability to increase sales through effective product knowledge and strategic merchandise displays. Cultivates a cooperative atmosphere, prioritizing collective success over individual status

Overview

42
42
years of professional experience

Work History

Retired Part-Time Shift Supervisor

CVS Pharmacy
10.2017 - Current
  • Supervised and developed front store associates while assigning daily tasks and responsibilities during my shift.
  • Executed store opening and closing procedures efficiently
  • Oversaw all facets of cash handling to ensure adherence to company standards.
  • Cultivated supportive store atmosphere emphasizing teamwork and mutual respect
  • Addressed and resolved customer inquiries, complaints, and concerns.
  • Executed corporate planograms by optimizing merchandising of new product placements.
  • Oversaw and assisted with unloading of packages in stockroom and consistent transfer to shelf locations to maintain inventory availability.

District Training Manager

CVS Pharmacy
04.2006 - 10.2017
  • Collaborated with management to identify training needs and develop appropriate solutions.
  • Addressed ongoing training concerns with managers during weekly conference calls and monthly meetings.
  • Managed new employee orientation training process for more than 300 management and employees each year
  • Led orientation sessions and arranged on-the-job training for front store and pharmacy new hires.
  • Oversaw training programs and development paths for store management
  • Facilitated, organized, and confirmed timely completion of required compliance training courses for store management, pharmacy and front store associates.

Store Manager

CVS Pharmacy / Eckerd Drugs
02.1989 - 10.2017
  • Facilitated seamless transition from Eckerd Drug to CVS Pharmacy in 2004
  • Operated as store manager alongside designation as District Training Supervisor from 2006 until retirement in 2017.
  • Oversaw daily operations to guarantee efficient store functioning in alignment with company expectations
  • Managed store employees successfully through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new store associates.
  • Conducted regular performance reviews for store associates, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Secured on-time execution of corporate planograms, price adjustments, and display effectiveness

District Manager

Eckerd Drugs
01.1986 - 02.1989
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Coordinated pharmacist and manager staffing coverage across stores for planned days off and illness
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Cultivated strong relationships with store managers and pharmacists offering guidance and support to achieve their targets.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
  • Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.

Assistant Manager

Eckerd Drugs
01.1983 - 01.1986
  • Maintained dedication to personal development and training, positioning for advancement to store manager
  • Oversaw daily cash control, ensuring accurate financial reporting and minimizing discrepancies.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Helped improve sales through prompt execution of planograms and displays.
  • Supported store manager in daily operations to achieve performance, quality, and service standards.


Education

Bachelor of Arts - Marketing

University of Florida
Gainesville, FL

Skills

  • Team leadership
  • Training and mentoring
  • Customer focus
  • Merchandise management
  • Positive attitude
  • Strong verbal and written communication
  • Flexible schedule
  • POS system operation
  • Employee relations

Accomplishments

*Quickly became an Eckerd District Manager within only 3 years of my hire date.

*Consistently displayed the highest level of compliance to District training goals during my time as Store Manager

*Successfully implemented a new CVS payroll system for all District stores during my time as District Training Supervisor that involved individual store visits with Front Store Management teams, Pharmacists, and Pharmacy teams in my District.


Awards

*Awarded the Eckerd Drug Store Manager of the Year in 1986 from over 200 other Store Managers in the North Florida Region.

*Honored as the CVS Paragon Award winner in 2004 and 2011 for managing the best store in the District.   

Timeline

Retired Part-Time Shift Supervisor

CVS Pharmacy
10.2017 - Current

District Training Manager

CVS Pharmacy
04.2006 - 10.2017

Store Manager

CVS Pharmacy / Eckerd Drugs
02.1989 - 10.2017

District Manager

Eckerd Drugs
01.1986 - 02.1989

Assistant Manager

Eckerd Drugs
01.1983 - 01.1986

Bachelor of Arts - Marketing

University of Florida

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Thomas Quick