Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Record

Abilene

Summary

Approachable and detail-oriented professional with over 14 years of experience in the financial services industry and more than 30 years in customer service. Demonstrates exceptional problem-solving skills and a deep understanding of customer needs. Known for a friendly demeanor and ability to build rapport, consistently delivering top-notch service and exceeding expectations.

Overview

27
27
years of professional experience

Work History

Cook/Casher

Mr Buger
05.2024 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Sales clerk

Big John Liquer and Beer
12.2021 - Current
  • Responsible for, Opening and closing store, help customers with questions and suggestions, help on register
  • Set up displays for holidays

Detention Officer

Blubonnet Detention Center
11.2019 - 03.2021
  • Duties included: Dorms, Recreation, Medical, Utility, Mobile patrol and Restrictive Housing Unit – As a D.O
  • It was my duty to ensure the safety and well-being of detainees in every aspect of their daily lives, also the safety of employees and the building itself, by following all I.C.E
  • Guidelines and regulations

Sales/Merchandising

Burlington
01.2018 - 01.2019
  • Responsible for, set up and maintaining home department, Men’s department, product quality control in departments, help customers with questions and suggestions, help on register when needed
  • Set up displays for holidays

Claims Examiner

Kelly Services, Inc. (HCSC (BlueCross BlueShield of Texas))
01.2017 - 01.2018
  • Responsible for completing 100% of all applicable Medical Claims for customers
  • Check all information on claim, Check mutable systems for information on claim and benefits
  • 85% accuracy on claim completed

Team Lead, Customer Relations

Pier One Imports
01.2013 - 01.2017
  • Perform duties daily associated with being a team lead by researching escalated issues and taking escalated calls, answering questions for other Reps and customers via phone and department email, for resolution of customer concerns
  • Cross train team members for back up duties
  • Organize and file department mail on a daily basis for the Customer Relations department

Add Service Coordinator/Department trainer

Chase-Paymentech LLC
01.2004 - 01.2013
  • Responsible for completing 100% of all applicable Add Services requests within the departmental goal of 24 hours (TID’s, entitlements) Coded terminal and VAR files on PNS, Vital, NDC, and various other systems
  • Training other department members on all aspects of Add Service functions with a goal of 99% accuracy
  • Responsible for getting Wright Express merchants’ setup on the Wright express platform, also NXT merchants for NXT connectivity
  • Trained team members on how to set up merchants that need Wright Express, NXT and Voyager
  • I trained the team on how to place orders in our TASQ system for different types of equipment
  • Was involved in all department projects, updates to systems and equipment

Conversion Representative II

Paymentech LLC
01.1998 - 01.2004
  • Started this position as a temporary employee in 1998, pre-called merchants and set appointments for upgrades and training to equipment
  • Create and build terminal files with merchant specific information on front end system PNS
  • Call and train merchant on his credit card terminal and answer any training questions
  • Work conversion specific projects such as Nova, Outback steakhouse, and many others

Education

Diploma -

Will Rogers High
Tulsa, Ok

Skills

  • Customer Service
  • Research
  • Trouble Shooting
  • Teamwork
  • Multi-tasking
  • Training
  • Quality Assurance
  • Time Management
  • Data Entry

Timeline

Cook/Casher

Mr Buger
05.2024 - Current

Sales clerk

Big John Liquer and Beer
12.2021 - Current

Detention Officer

Blubonnet Detention Center
11.2019 - 03.2021

Sales/Merchandising

Burlington
01.2018 - 01.2019

Claims Examiner

Kelly Services, Inc. (HCSC (BlueCross BlueShield of Texas))
01.2017 - 01.2018

Team Lead, Customer Relations

Pier One Imports
01.2013 - 01.2017

Add Service Coordinator/Department trainer

Chase-Paymentech LLC
01.2004 - 01.2013

Conversion Representative II

Paymentech LLC
01.1998 - 01.2004

Diploma -

Will Rogers High

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Thomas Record