Thomas Rich
Cape Coral,FL
Summary
Security Professional with extensive experience in operational management and customer service. Achieved a 100% conviction rate of shoplifters while leading security initiatives at a supermarket and managing a successful security and collection agency. Committed to delivering positive and memorable experiences for customers through effective multitasking and time management.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Office Manager/Chauffeur
AOT Global
Fort Myers, Florida
11.2020 - 08.2024
- Coordinated daily office operations and repair schedules for shops while transporting medical patients and clients for AOT Global, ensuring timely service delivery.
- Handled mail distribution, office supplies, and front desk support tasks.
- Guided employees in resolving complex issues, enhancing problem-solving capabilities within the team.
- Trained employees on best practices and protocols while supporting team productivity.
Access Control Officer
Lexington Country Club & Community
Fort Myers, Florida
11.2022 - 04.2023
- Monitored access gates for Lexington Country Club community residents and guests.
- Verified credentials before granting entry to club and community facilities.
- Enforced club security rules and community access procedures at entry points.
- Logged visitor arrivals in security records and access control systems.
- Patrolled community grounds to inspect entrances, gates, and restricted areas.
- Communicated with residents, guests, and staff using radios and clear instructions.
- Responded to alarms, suspicious activity, and access issues with calm action.
- Reported incidents and security concerns to Lexington Country Club management.
Education
High School Diploma -
Frankfort Sr High School
Frankfort, IN05-1976
Skills
- Office administration
- Calendar coordination
- Access control
- Front desk support
- Employee training
- Facilities coordination
- Problem solving
- Effective communication
- Attention to detail
- Inventory control
- Conflict management
- Operations management
- Staff hiring
- Information protection
- Customer relations
- Employee supervision
- Report writing
- Bookkeeping
- Oral and written communication
- Customer service
- Human resources
- Office management
- Compliance monitoring
Certification
- Class D & G Licenses 09/24/2026 have a CCW permit
Accomplishments
- Outstanding Young Men of America
Affiliations
- Church, Ran a Food Pantry for 5yrs, Motorcycle Riding, Boating, Fishing,
Timeline
Access Control Officer
Lexington Country Club & Community
11.2022 - 04.2023
Office Manager/Chauffeur
AOT Global
11.2020 - 08.2024
High School Diploma -
Frankfort Sr High School