Thomas Rivera
Marlborough,Massachusetts
Summary
Dedicated customer service professional with a proven track record of enhancing customer satisfaction and exceeding performance goals. At Target, I streamlined processes for returns and mentored new team members, contributing to a stronger, more efficient team. Known for reliability, problem-solving, and a friendly approach, I excel at creating positive experiences and maintaining a high standard of service.
Overview
3
3
years of professional experience
Work History
Guest Service Advocate
Target
11.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries, resolving issues, and engaging in friendly conversations.
- Trained and mentored new employees, sharing best practices to ensure success.
- Demonstrated in-depth knowledge of products and services to provide accurate and helpful information to customers.
- Consistently exceeded performance metrics by effectively prioritizing tasks and delivering exceptional service.
- Processed returns, exchanges, and refunds efficiently while adhering to store policies.
- Maintained product availability and store aesthetics by restocking shelves and rotating stock.
- Delivered online orders promptly and in excellent condition.
- Directed customers to the appropriate departments depending on their needs.
Education
Associate of Arts - Criminal Justice
Massachusetts Bay Community College
Wellesley Hills, MA09-2026
High School Diploma -
Marlborough High School
Marlborough, MA05-2023
Skills
- Decision-making and critical thinking
- Customer service expertise
- Conflict resolution and complaint handling
- Problem solving in high-pressure environments
- Effective multitasking and time management
- Dependability and team collaboration
Timeline
Guest Service Advocate
Target
11.2021 - Current
Associate of Arts - Criminal Justice
Massachusetts Bay Community College
High School Diploma -
Marlborough High School
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