Thomas Robinson
Los Angeles,CA
Summary
Results-driven professional with 10 years of experience and focus on performance. Thrives under pressure and quickly flexes with changing demands to consistently meet team objectives and surpass sales expectations.
Overview
3
3
years of professional experience
Work History
FOH Supervisor
Amazon Style
Glendale, CA
10.2018 - 12.2020
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations
- Develop and train store teams on all operational aspects of business including product launches/pilots in collaboration with marketing team to implement service focused environments
- Performed cash handling activities and secured nightly bank deposits.
Customer Success Manager
Snapsheet
Chicago, IL
05.2018 - 05.2020
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Premiere Support Team Member
AT&T
CHICAGO, IL
09.2017 - 05.2018
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Leveraged sales expertise to promote products and capitalized on upsell opportunities
- Resolved concerns with products or services to help with retention and drive sales
Education
Merchandising Management: Fashion Merchandising -
Sanford Brown University
Skills
- CRM Software
- Cash handling and Bank Deposits
- POS Systems and Ordering Platforms
- Visual Merchandising & styling
- Product Knowledge
- Customer Service
- Strategic Planning
Timeline
FOH Supervisor
Amazon Style
10.2018 - 12.2020
Customer Success Manager
Snapsheet
05.2018 - 05.2020
Premiere Support Team Member
AT&T
09.2017 - 05.2018
Merchandising Management: Fashion Merchandising -
Sanford Brown University
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