Dynamic manager with proven expertise in customer service and team leadership. Skilled in decision-making and complex problem-solving, optimizing restaurant operations to enhance guest experiences.
Overview
5
5
years of professional experience
Work History
Manager
Outback Steakhouse
Greenbrook, NJ
09.2023 - 01.2026
Supervised daily restaurant operations to ensure compliance with quality and service standards.
Trained and mentored staff to enhance performance and improve customer service delivery.
Implemented inventory management practices to optimize stock levels and reduce waste.
Developed schedules to maximize staff efficiency during peak dining hours.
Managed and motivated employees to be productive and engaged in work.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
Outback Steakhouse
Springfield, NJ
06.2022 - 08.2023
Supervised daily restaurant operations to ensure exceptional guest experiences.
Trained and mentored staff to enhance service efficiency and teamwork.
Managed inventory levels and conducted regular stock audits for accuracy.
Implemented process improvements that streamlined kitchen workflow and reduced wait times.
Server
Outback Steakhouse
Springfield, NJ
05.2022 - 06.2023
Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
Managed dining area, ensuring cleanliness and organization at all times.
Assisted in training new servers, fostering a collaborative team environment.
Processed orders accurately using point-of-sale systems, improving order efficiency.
Host/Togo
Outback Steakhouse
Springfield, NJ
10.2020 - 05.2022
Greeted and seated guests, ensuring timely and efficient service.
Managed reservations and waitlists using OpenTable system to optimize seating arrangements.
Collaborated with front-of-house team to enhance customer satisfaction and streamline operations.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.