Summary
Overview
Work History
Education
Skills
Timeline
Manager

Thomas Rogan

union,NJ

Summary

Dynamic manager with proven expertise in customer service and team leadership. Skilled in decision-making and complex problem-solving, optimizing restaurant operations to enhance guest experiences.

Overview

5
5
years of professional experience

Work History

Manager

Outback Steakhouse
Greenbrook, NJ
09.2023 - 01.2026
  • Supervised daily restaurant operations to ensure compliance with quality and service standards.
  • Trained and mentored staff to enhance performance and improve customer service delivery.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Developed schedules to maximize staff efficiency during peak dining hours.
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Assistant Manager

Outback Steakhouse
Springfield, NJ
06.2022 - 08.2023
  • Supervised daily restaurant operations to ensure exceptional guest experiences.
  • Trained and mentored staff to enhance service efficiency and teamwork.
  • Managed inventory levels and conducted regular stock audits for accuracy.
  • Implemented process improvements that streamlined kitchen workflow and reduced wait times.

Server

Outback Steakhouse
Springfield, NJ
05.2022 - 06.2023
  • Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
  • Managed dining area, ensuring cleanliness and organization at all times.
  • Assisted in training new servers, fostering a collaborative team environment.
  • Processed orders accurately using point-of-sale systems, improving order efficiency.

Host/Togo

Outback Steakhouse
Springfield, NJ
10.2020 - 05.2022
  • Greeted and seated guests, ensuring timely and efficient service.
  • Managed reservations and waitlists using OpenTable system to optimize seating arrangements.
  • Collaborated with front-of-house team to enhance customer satisfaction and streamline operations.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Education

BBA - Food Business Management

Culinary Institute of America
Hyde Park, NY
12-2028

High School Diploma -

Union High School
Union, NJ
06-2020

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff management
  • Relationship building

Timeline

Manager

Outback Steakhouse
09.2023 - 01.2026

Assistant Manager

Outback Steakhouse
06.2022 - 08.2023

Server

Outback Steakhouse
05.2022 - 06.2023

Host/Togo

Outback Steakhouse
10.2020 - 05.2022

BBA - Food Business Management

Culinary Institute of America

High School Diploma -

Union High School
Thomas Rogan