Thomas Russell
Columbus,OH
Summary
Experienced Optician delivering industry leading Customer Experience skill. Exceptional retail operations and growth strategy. Demonstrates a patient-focused approach, enhancing customer relationships and driving results. Excelled in performance coaching, achieving sales targets, and fostering a culture of continuous improvement. Skilled in both technical expertise and effective communication with Respect, Loyalty, Care and Commission at my core.
Overview
16
16
years of professional experience
Work History
Licensed Dispensing Optician
PrimaryOne Health
02.2021 - 06.2024
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Ensured all Medicaid, Medicare Compliance standards were met and documented, charted.
- Patient / Client Focused / making their needs a primary focus of actions and attention.
- Continuous attention to details including orders, dispenses, barriers to care, Social, Cultural or Financial.
- Professional and Technical expertise needed in a FQHC environment.
- Frame selection, Ordering, Verifying, Adjusting, Fitting and Dispensing Spectacles.
- Responsible for Dispensary, Optical lab and Frame inventory.
- Helped the Homeless Program of Columbus in weekend produce giveaways for the community.
- Developed Day sheets, capturing patient data in real time. Payments, MVC Billing, Frame Orders. Ext.
- Partnered with private pay labs on cost comparisons. Promoting Developing Branded Frame and Lens Packages to improve the quality of products and Cash Flow.
Licensed Dispensing Optician
Arlington Optical
04.2018 - 01.2021
- Customized Measurements, Seg heights, Vertex, and Pupillary Distance and Pantoscopic tilt for compensated RX.
- Developed and maintained relationships with customers and suppliers through account development.
- Frame selection, Ordering, Adjusting, Fitting and Dispensing.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked Closely with Ownership offered help anywhere they needed me. Gained vast education of lab and Vision Science.
Licensed Dispensing Optician / Sales Manager
Eye Candy Optical
12.2014 - 04.2018
- Partnered with each Vendor on providing staff education on warranty information, Cleaning, INR best practices.
- Deep knowledge of each Frame Vendor as well as Lens Technology.
- Tailoring each sales experience centered around the customers lifestyle.
- Helped developed our Culture. Participating, contributing and listening to the needs of our employees of customers. Demonstrating what we stood for.
- Vendor and Supplier Orders and inventory reports.
- Finish lab. Stocking Trivex, Polycarbonate and High Index 1.67 Single Vision for 1 Hour Service.
- Part of developing and maintaining relationships in the community. Making Eye Candy a respected Household name in Luxury Optical goods from all over the world.
- Continuous focus and improvement of our store operations. Providing impeccable customer service and profitability.
Licensed Dispensing Optician / Retail Supervisor
Eye Care Centers of America
03.2008 - 11.2014
- KPI and Performance Coaching.
- Consistently met and exceeded sales targets. Celebrating win's and identifying opportunity's
- Worked closely with Regional Managers on training standards and Proformance Expectations.
- Provided support and solutions to all employees and superiors.
- Started as a Lead Lab Tech in a 1 hour Conventional Surface lab.
- Cultivates and inspired Diversity and Change.
Education
Hotel Hospitality Managment & Marketing
The University of Akron
Akron, OHSkills
- People Motivated, Results Driven, Patient Focused Closer
- Effective Communicator and Listener
- Expert Industry Knowledge of Retail Operations
- Brand Development and Maintenance
Timeline
Licensed Dispensing Optician
PrimaryOne Health
02.2021 - 06.2024
Licensed Dispensing Optician
Arlington Optical
04.2018 - 01.2021
Licensed Dispensing Optician / Sales Manager
Eye Candy Optical
12.2014 - 04.2018
Licensed Dispensing Optician / Retail Supervisor
Eye Care Centers of America
03.2008 - 11.2014
Hotel Hospitality Managment & Marketing
The University of Akron
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