THOMAS SALSMAN
GILBERT,AZ
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
16
16
years of professional experience
Work History
Owner
LAB Property Services LLC
Oswego , IL
2020.05 - Current
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Set pricing structures according to market analytics and emerging trends.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Led startup and creation of operational procedures and workflow planning.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
General Manager
RJC Remodeling LLC
Elburn , IL
2019.04 - 2020.05
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Supervised employees through planning, assignments, and direction.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
Mortgage Loan Officer
PNC Mortgage
Naperville , IL
2018.02 - 2019.04
- Submitted applications to credit analysts.
- Developed and maintained relationships with local real estate agents.
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
- Helped clients fill out loan applications and find ideal loan options.
- Complied applications and paperwork and double-checked for accuracy.
- Informed customers of application deadlines, approvals and denials.
Project Manager
RJC REMODELING LLC
Elburn , IL
2017.05 - 2018.02
- Home remodeling contractor focused exclusively on the residential rental market.
- Processing work orders.
- Supervising and delegating duties to employees.
- Understanding of building codes and requirements.
- Material ordering and organization.
- Coordination of scheduling with maintenance superintendents.
Mortgage Loan Originator
Smart Mortgage CENTERS
Naperville , IL
2013.08 - 2017.02
- Mortgage loan company focusing on all types of loan programs including: 30yr mortgage, 20yr mortgage, 15yr mortgage, 10yr mortgage, 1yr ARMS, 3yr ARMS, 5yr ARMS, Conventional, Jumbo, VA and Commercial.
- Generated new opportunities by direct customer contact.
- Thorough understanding of underwriting policies.
- Demonstrated ability to handle confidential material and records.
- Strong interpersonal and organizational skills.
Project Manager
BMF REMODELING LLC
Oswego , IL
2013.08 - 2016.01
- Home remodeling contractor specializing in investor-related projects ranging from light refreshing to the complete teardown and rebuilding of an existing building.
- Ensure quality of jobs from the beginning to end of projects.
- Understanding of building codes and requirements.
- Material ordering and organization.
- Excellent customer service skills.
- Ability to prioritize multiple objectives effectively.
Assistant Property Manager
Marquette management, Inc
Naperville , IL
2008.03 - 2011.06
- Marquette Management is the property management arm of the Marquette Companies and has been managing multi-family communities for 30 years.
- In doing so, they have perfected a brand of "advanced management" that has gained a national recognition for delivering legendary customer service to its residents.
- Generated and processed $100K+ in rental receipts on a monthly basis.
- Managed both Accounts Payable and Accounts Receivables activity.
- Executed lease agreements for rental properties.
- Performed customer service activities to resolve tenant complaints and concerns.
- Solicited new business through corporate outreach program for executive apartment rentals.
- Initiated and completed credit and background check on prospective tenants.
Education
High School Diploma -
Waubonsie Valley High School
Aurora, IL1998-06
Mortgage License - NMLS S.A.F.E .pre License Education Course
The Real Estate Institute
Northbrook, ILSkills
Accounts Receivables, Accounts Payable, banking, building codes, interpersonal, credit, customer service, delivery, employee training, focus, hiring, inventory, loan origination, managing, market, Microsoft Excel, Microsoft Word, mortgage loan origination, organizational skills, payroll processing, personnel, policies, POS, property management, quality, sales, scheduling, supervising
Timeline
Owner
LAB Property Services LLC
2020.05 - Current
General Manager
RJC Remodeling LLC
2019.04 - 2020.05
Mortgage Loan Officer
PNC Mortgage
2018.02 - 2019.04
Project Manager
RJC REMODELING LLC
2017.05 - 2018.02
Mortgage Loan Originator
Smart Mortgage CENTERS
2013.08 - 2017.02
Project Manager
BMF REMODELING LLC
2013.08 - 2016.01
Assistant Property Manager
Marquette management, Inc
2008.03 - 2011.06
High School Diploma -
Waubonsie Valley High School
Mortgage License - NMLS S.A.F.E .pre License Education Course
The Real Estate Institute
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