Thomas Sanchez
North Bergen,NJ
Summary
Accomplished manager with a proven track record at National Retail System. Adept at enhancing team performance and customer satisfaction through expert operations management and strategic planning. Proficient in conflict resolution and time management, consistently leading cross-functional teams to surpass goals. Demonstrating the ability to uphold high standards in high-pressure situations, ensuring both employee engagement and superior service delivery.
Overview
10
10
years of professional experience
Work History
Manager
National Retail System
North Bergen, New Jersey
08.2022 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Forklift Driver
Advanced Distribution Systems
Blauvelt,New York
07.2014 - 08.2021
- Unloaded trucks and rail cars and moved materials to staging area.
- Transported goods between warehouse locations according to shipment and storage needs.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
- Handled multiple tasks simultaneously to maximize work efficiency.
- Demonstrated compliance with company policies and procedures, reinforcing a safe and productive work environment.
- Assisted management with periodic physical inventory counts, ensuring data accuracy for better decision-making purposes.
- Checked items against documentation for accuracy.
Receiving Supervisor
Advanced Distribution Systems
Blauvelt, New York
07.2014 - 08.2021
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Prepared incident reports and gathered data when accidents occurred on receiving floor.
- Collaborated with procurement department to resolve invoice discrepancies and expedite inbound deliveries.
- Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
Education
Bachelor Of Computing - Informatics
Juan De Jesús Reyes
República Dominicana 10.2005
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Strategic planning
- Operations management
- Cross-functional teamwork
- Performance management
- Shift scheduling
- Conflict resolution
Timeline
Manager
National Retail System
08.2022 - Current
Forklift Driver
Advanced Distribution Systems
07.2014 - 08.2021
Receiving Supervisor
Advanced Distribution Systems
07.2014 - 08.2021
Bachelor Of Computing - Informatics
Juan De Jesús Reyes