Thomas Santee
Tracker Pool Services
Lewisville,TX
26
years of professional experience
Experienced Service Technician recognized for delivering timely solutions and exceptional customer service. Strong skills in installation, repair, and preventive maintenance contribute to improved first-time fix rates and enhanced operational efficiency.
Work History
Service Technician
4 Months- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
Service Technician
22 Years 10 Months- Diagnosed plumbing issues using diagnostic tools and techniques to ensure effective repairs.
- Performed routine maintenance on plumbing systems to enhance operational efficiency and longevity.
- Installed plumbing fixtures, pipes, and fittings according to industry standards and safety regulations.
- Collaborated with team members to streamline service calls, reducing response time for customer requests.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Assisted in training new technicians on equipment use, safety protocols, and best practices in plumbing services.
- Implemented preventive measures during installations to minimize future repair needs and improve client satisfaction.
- Maintained accurate records of service activities, ensuring compliance with company policies and reporting requirements.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Education
High School Diploma
Skills
Installation and repair
Attention to detail
Preventive Maintenance
Customer service
Work with minimal supervision
Problem and issue resolution
Power tool proficiency
Repair techniques
OSHA requirements
Diagnostic testing
Professional and courteous
Hand tool expertise
System installation
Equipment inspection
Diagnostics expertise
Customer relationship management
Inventory management
Operating test equipment
Troubleshooting
Safety procedures adherence
Valid Driver's license
Timeline
Service Technician
Tracker Pool Services
06.2026 - CurrentRead More
Service Technician
Old Town Plumbing
08.2000 - 06.2023Read More
Lewisville High School
High School Diploma
Read More