Thomas Scharff

• O365 Administration, Email Groups, Distribution List, Share Point access, One Drive, Email Licensing.
• On Boarding / Off Boarding
• Microsoft Entra / Active Directory Administration
• EHR & EMR Support

• Airport Systems Support Technician II's support the Common use equipment as a Level 1 and Level 2 technician and escalate when appropriate
• All technicians hold the necessary security clearances to working areas of the airport where IT systems are located
• Install, upgrades, monitor, and troubleshoot issues with the Common Use VM System, including client computers, peripherals associated and network connectivity
• Assist the Internal support IT Team as directed by the assigned airport manager

• IT Managed Services Service, O365 Administration, Email Groups, Distribution List, Share Point access, One Drive, Email Licensing.
• On Boarding / Off Boarding
• Microsoft Entra / Active Directory Administration
• Connect Wise, Service Now, SysAid
• Interface, Domain Controller, Application
• on-boarding/off-boarding
• account creation, email forwarding, OOW
• Sophos, Webroot, Kaspersky
• Opera PMS, Saflok, HotSos
• Agilysys, Silverware, Avero, Merchant Link, Shift4, Pinnacle

• Remotely activate new Hotel Business Center Computers
• Work with Network Management Companies to authenticate our equipment on their network.

• Remote support for Hotel Business Centers, Windows & Mac platforms
• Proficient with various ticketing systems used including Salesforce.
• Remote tools included ADP, LMI

• Apple, Android, Windows, Black Berry phones
• Microsoft & Apple Laptops and Tablets, assisted customers while filing insurance claims on damaged electronics
• Exceeded Yearly Performance Review for the yearend review 2014-2015

SMX-Jabil Circuit CERTIFIED APPLE, IBM/LENOVO REPAIR TECHNICIAN II / Aerotek /Flextronics

• Cross trained for both diagnosis and assembly (A-Z) for Apple, Lenovo and HP programs and certified by Apple on over fifteen different models of Laptops.
• Responsible for customer data as well as hardware.

• On site maintenance for servers, workstations, printers and peripheral devices as well as training and point of contact for hospital staff using "in-house" Banyan Medical hardware and software.
• Hospitals supported - St Lukes Kansas City, MO and KU Medical Center Kansas City, KS