Thomas Schmidt
Scotch Plains ,NJ
Summary
Dynamic and detail-oriented professional with automotive industry expertise at Honda Bridgewater. Proven track record in warranty analysis and records maintenance, enhancing operational efficiency. Skilled in utilizing CDK software to streamline service appointment scheduling while delivering exceptional customer service. Committed to resolving discrepancies and improving client satisfaction through effective communication.
Overview
3
3
years of professional experience
Work History
Warranty Administrator Assistant
Honda Bridgewater
Bridgewater, NJ
05.2025 - Current
- Coordinated with service departments to verify repair eligibility under warranty guidelines.
- Reviewed and analyzed warranty submissions for completeness, identifying discrepancies for resolution.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
BDC Service Representative
Honda Bridgewater
Bridgewater, NJ
03.2023 - Current
- Assisted customers with inquiries regarding service appointments and vehicle maintenance needs.
- Coordinated communication between service departments to ensure timely updates for clients.
- Managed scheduling of service appointments using dealership management software to optimize workflow.
- Provided detailed information on service plans and promotions to enhance customer satisfaction.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
Education
High School Diploma -
Scotch Plains Fanwood High School
Scotch Plains, NJ06.2022
Skills
- Records maintenance
- Automotive industry expertise
- Software applications
- Warranty analysis
- CDK experience
Timeline
Warranty Administrator Assistant
Honda Bridgewater
05.2025 - Current
BDC Service Representative
Honda Bridgewater
03.2023 - Current
High School Diploma -
Scotch Plains Fanwood High School