Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
Generic

Thomas Scott

Field Service Technician
Springfield,IL

Summary

Skilled Professional seeking permanent employment, utilizing abilities developed through experience and education, with the opportunity for growth based on performance. Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in electronic equipment repair and maintenance. Maintenance team member bringing 20+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

Overview

5
5
years of post-secondary education
15
15
years of professional experience

Work History

Field Technician

National Seating And Mobility
Champaign, IL
01.2021 - Current
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Diagnosed equipment malfunctions by analyzing technical data using applications.
  • Managed repair documentation while troubleshooting for mobility devices.
  • Improved customer service ratings by resolving technical, on-site and troubleshooting issues quickly and accurately.

Technician

Xerox, Inc
Springfield, IL
10.2019 - Current
  • Repair and service Xerox copy machines as well as color press machines.
  • Responsible for customer care, maintaining and organizing equipment and parts, inventory of parts on hand, and ordering parts as needed.

CNC Machine Operator

Richardsons Manufacturing
Springfield, IL
01.2018 - 10.2019
  • Responsible for operating various computer numerical control machines to make parts per blueprint specifications.
  • Duties include machine programming, making adjustments to programs per blueprint, measure completed parts, and inspect parts for defects.

Technician/Installer

Vivint SmartHome
Springfield, IL
08.2016 - 12.2017
  • Install and service security and home automation equipment.
  • Responsibilities include proper inventory requirements, vehicle maintenance, and completing service calls on schedule.

Rehabilitation Technician

Personal Mobility
Springfield, IL
06.2016 - 08.2016
  • Assessing, delivering, and servicing power chairs, scooters, and rehabilitation power equipment.
  • Responsible for scheduling service calls with patients, ordering and receiving parts.

Mobility Service Specialist

The Scooter Store
Springfield, IL
08.2003 - 09.2013
  • Assessed, ordered, delivered, and serviced power chairs, scooters, and rehabilitation power equipment.
  • Acted as Assistant Manager as needed for the local storefront.
  • Certified Mobility Service Specialist trainer.

Education

Certificate of Completion -

Aviation Maintenance Program Lincoln Land Community College
01.2014 - 01.2015

Diploma - undefined

MARICOPA COMMUNITY COLLEGE

SUNNYSIDE HIGH SCHOOL
08.1989 - 05.1993

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Hardware and software installation

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Timeline

Field Technician

National Seating And Mobility
01.2021 - Current

Technician

Xerox, Inc
10.2019 - Current

CNC Machine Operator

Richardsons Manufacturing
01.2018 - 10.2019

Technician/Installer

Vivint SmartHome
08.2016 - 12.2017

Rehabilitation Technician

Personal Mobility
06.2016 - 08.2016

Certificate of Completion -

Aviation Maintenance Program Lincoln Land Community College
01.2014 - 01.2015

Mobility Service Specialist

The Scooter Store
08.2003 - 09.2013

SUNNYSIDE HIGH SCHOOL
08.1989 - 05.1993

Diploma - undefined

MARICOPA COMMUNITY COLLEGE
Thomas ScottField Service Technician