Thomas Scott
Field Service Technician
Springfield,IL
Summary
Skilled Professional seeking permanent employment, utilizing abilities developed through experience and education, with the opportunity for growth based on performance. Service-oriented Senior Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting. Demonstrated abilities in electronic equipment repair and maintenance. Maintenance team member bringing 20+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.
Overview
5
5
years of post-secondary education
15
15
years of professional experience
Work History
Field Technician
National Seating And Mobility
Champaign, IL
01.2021 - Current
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Diagnosed equipment malfunctions by analyzing technical data using applications.
- Managed repair documentation while troubleshooting for mobility devices.
- Improved customer service ratings by resolving technical, on-site and troubleshooting issues quickly and accurately.
Technician
Xerox, Inc
Springfield, IL
10.2019 - Current
- Repair and service Xerox copy machines as well as color press machines.
- Responsible for customer care, maintaining and organizing equipment and parts, inventory of parts on hand, and ordering parts as needed.
CNC Machine Operator
Richardsons Manufacturing
Springfield, IL
01.2018 - 10.2019
- Responsible for operating various computer numerical control machines to make parts per blueprint specifications.
- Duties include machine programming, making adjustments to programs per blueprint, measure completed parts, and inspect parts for defects.
Technician/Installer
Vivint SmartHome
Springfield, IL
08.2016 - 12.2017
- Install and service security and home automation equipment.
- Responsibilities include proper inventory requirements, vehicle maintenance, and completing service calls on schedule.
Rehabilitation Technician
Personal Mobility
Springfield, IL
06.2016 - 08.2016
- Assessing, delivering, and servicing power chairs, scooters, and rehabilitation power equipment.
- Responsible for scheduling service calls with patients, ordering and receiving parts.
Mobility Service Specialist
The Scooter Store
Springfield, IL
08.2003 - 09.2013
- Assessed, ordered, delivered, and serviced power chairs, scooters, and rehabilitation power equipment.
- Acted as Assistant Manager as needed for the local storefront.
- Certified Mobility Service Specialist trainer.
Education
Certificate of Completion -
Aviation Maintenance Program Lincoln Land Community College
01.2014 - 01.2015
Diploma - undefined
MARICOPA COMMUNITY COLLEGE
SUNNYSIDE HIGH SCHOOL
08.1989 - 05.1993
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Hardware and software installation
Technical Support
Customer Relations
System repairs
Safety and compliance
Diagnostics and troubleshooting
Blueprints and schematics
Computer skills
Verbal and written communication
Critical thinking
Timeline
Field Technician
National Seating And Mobility
01.2021 - Current
Technician
Xerox, Inc
10.2019 - Current
CNC Machine Operator
Richardsons Manufacturing
01.2018 - 10.2019
Technician/Installer
Vivint SmartHome
08.2016 - 12.2017
Rehabilitation Technician
Personal Mobility
06.2016 - 08.2016
Certificate of Completion -
Aviation Maintenance Program Lincoln Land Community College
01.2014 - 01.2015
Mobility Service Specialist
The Scooter Store
08.2003 - 09.2013
SUNNYSIDE HIGH SCHOOL
08.1989 - 05.1993
Diploma - undefined
MARICOPA COMMUNITY COLLEGE