Thomas Scott
Coperion
Seneca,KS
29
years of professional experience
Experienced sales and relationship manager with a strong background in customer service, account management, and team leadership. Known for building trust, improving communication, and supporting sales growth through accurate reporting and follow-up.
Work History
Sales Senior Account/Relationship Manager
8 Months- Managed customer account inquiries, ensuring timely responses and clear communication across sales and service teams.
- Supported relationship management by resolving routine issues and escalating complex requests appropriately.
- Coordinated quote follow-up, order tracking, and documentation to support accurate account processing.
- Updated CRM records with customer activity, opportunities, and service notes for consistent account visibility.
- Reviewed customer requirements to align proposals, delivery timelines, and internal handoffs.
- Communicated order status and project updates to maintain customer confidence and internal alignment.
- Assisted with forecasting inputs and account reporting to support sales planning and pipeline accuracy.
- Collaborated with cross-functional teams to streamline account workflows and improve response consistency.
- Analyzed client feedback, implementing improvements based on findings for an enhanced customer experience.
Sales Manager
6 Years 5 Months- Managed industrial sales pipeline, prioritizing extrusion equipment opportunities and customer requirements.
- Developed distributor and end-user relationships to support machine and parts sales.
- Prepared quotations, proposals, and pricing recommendations aligned with technical specifications.
- Coordinated with engineering and production teams to confirm delivery expectations and scope.
- Forecasted territory demand and adjusted sales strategies to support revenue goals.
- Led customer follow-up on equipment performance, service needs, and replacement parts.
- Trained sales staff on product knowledge, closing techniques, and account management.
- Resolved order issues quickly, maintaining customer confidence throughout sales cycles.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Plant Manager
11 Years 11 Months- Directed daily plant operations to maintain production flow, quality standards, and workplace safety.
- Implemented process improvements to reduce waste and strengthen operational efficiency.
- Monitored production performance and adjusted workflows to meet delivery commitments.
- Coordinated maintenance, staffing, and scheduling to support uninterrupted manufacturing output.
- Led cross-functional teams through quality, safety, and compliance expectations.
- Evaluated equipment needs and prioritized preventive maintenance to minimize downtime.
- Trained supervisors on standard operating procedures and performance expectations.
- Increased production efficiency by optimizing plant layout and implementing process improvements.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Directed employees and related programs to maximize team productivity and facility output.
- Boosted employee morale and productivity through effective leadership and motivational techniques.
- Provided direction and leadership to all levels of employees and managers.
Service Manager
6 Years 2 Months- Directed service department operations, balancing customer needs, technician capacity, and repair workflow.
- Supervised service advisors and technicians, reinforcing customer communication and repair accuracy.
- Resolved escalated customer concerns, maintaining satisfaction and trust throughout service process.
- Scheduled repair orders, prioritized work, and coordinated timely vehicle completion.
- Reviewed repair estimates, approvals, and invoices for consistency and compliance.
- Coordinated with parts and shop teams to reduce delays and improve workflow efficiency.
- Trained staff on service procedures, product knowledge, and customer handling standards.
- Resolved customer complaints in a professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
Small Business Co-Owner
3 Years 9 Months- Managed vehicle recovery decisions, route planning, and equipment readiness to maintain efficient service delivery.
- Directed towing operations, dispatch coordination, and roadside service response for diverse customer needs.
- Oversaw customer inquiries, estimates, and billing accuracy to support smooth transaction processing.
- Coordinated preventive maintenance, inspections, and repairs for tow trucks and support equipment.
- Trained staff on towing protocols, customer communication, and proper equipment handling.
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
Education
Associate of Science - Auto Mechanic's
Skills
Customer relationship management
Relationship management
Client engagement
Sales data analysis
New business generation
Sales reporting
Networking
Relationship management
Financial analysis
Deadline management
Team leadership
Sales strategy development
Product knowledge
Service support
Account growth strategies
Performance metrics
Relationship management
Timeline
Sales Senior Account/Relationship Manager
Coperion
02.2026 - CurrentRead More
Sales Manager
Extru-Tech
09.2019 - 02.2026Read More
Plant Manager
Fairview Mills
10.2007 - 09.2019Read More
Service Manager
Benskin Motors
07.2001 - 09.2007Read More
Small Business Co-Owner
S&S Automotive & Towing
08.1997 - 05.2001Read More
Flint Hills Technical College
Associate of Science from Auto Mechanic's
Read More