Thomas Smith
MECHANICSBURG,PA
Summary
Accomplished Food and Beverage Manager with a proven track record at Carlisle Country Club, enhancing operational efficiency and member satisfaction. Expert in cost control and strategic planning, with a flair for fostering collaboration and teamwork. Achieved significant budgetary improvements and raised profitability, demonstrating exceptional operations management and interpersonal skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
32
32
years of professional experience
Work History
Food and Beverage Manager
Carlisle Country Club
06.2023 - Current
- Responded to member complaints, addressing concerns, and distress with amicable interactions.
- Selected wine, beer and alcohol products based on member feedback and local product availability.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Resolved member complaints involving food or beverage quality and service.
- Managed bar and wait staff and directed hiring, training, and retention programs.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Implemented cost-saving measures in purchasing, resulting in significant budgetary improvements.
Lead Mixologist
Hershey Entertainment & Resorts
01.2008 - 05.2022
- Utilized advanced knowledge of flavor profiles to expertly pair cocktails with menu items for an enhanced dining experience.
- Provided exceptional guest experiences through personalized recommendations, engaging interactions, and prompt service.
- Mastered a diverse repertoire of classic cocktails as well as contemporary creations for an ever-evolving menu selection.
- Demonstrated unwavering attention to detail when crafting visually impressive garnishes and presentation elements for each drink order.
- Collaborated with management to strategize seasonal menu changes, keeping offerings fresh and current with industry trends.
- Fostered a positive team atmosphere by providing support, encouragement, and constructive feedback to fellow mixologists.
- Maintained a clean, safe, and organized work environment in compliance with health codes and company standards.
Senior Corporate Trainer
Bloomin' Brands
04.1992 - 12.2021
- Partnered with HR teams to align corporate training initiatives with talent management strategies and organizational goals.
- Enhanced employee performance by designing and implementing interactive training modules.
- Managed a diverse portfolio of training projects, ensuring timely completion and adherence to budget constraints.
- Developed comprehensive training materials, promoting knowledge retention and skill development.
- Increased overall productivity through tailored coaching sessions for individual team members.
- Increased employee engagement with customized learning solutions that catered to different learning styles and preferences.
- Implemented effective evaluation methods to measure the success of training programs and identify areas for improvement.
- Developed and implemented successful onboarding program.
Education
Bachelor of Arts - Psychological Warfare And Military Media Relations
American University
Washington, DC1994
Skills
- Labor Management
- Sanitation Standards
- Nutrition Awareness
- Food and Beverage Operations
- Cost Control
- Scheduling Staff
- Collaboration and Teamwork
- Operations Management
- Strategic Planning
Timeline
Food and Beverage Manager
Carlisle Country Club
06.2023 - Current
Lead Mixologist
Hershey Entertainment & Resorts
01.2008 - 05.2022
Senior Corporate Trainer
Bloomin' Brands
04.1992 - 12.2021
Bachelor of Arts - Psychological Warfare And Military Media Relations
American University
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