Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
Timeline
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Thomas Smith-Fassler

Reading,PA

Summary

Energetic Game Day Intern with proven capability to deliver highly productive and efficient results in fast-paced environments. Skilled in event coordination, team communication, and fan engagement strategies. Excel in problem-solving, adaptability, and collaboration, ensuring seamless execution of game day operations and enhanced spectator experiences. Motivated Game Day Intern with practical experience in sports management. Strong focus on fan engagement, event coordination, and team support for optimal game day operations. Notable strengths include strong organizational skills, effective communication, and the ability to thrive under pressure. Proven track record of problem-solving abilities that contribute to efficient workflow and positive fan experience.

Overview

8
8
years of professional experience

Work History

Image Llibrary Clerk

Tower Health
Reading, Pennsylvania
07.2023 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated with team members to ensure smooth service flow.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Game Day Intern

Lancaster Barnstormers
Lancaster, Pennsylvania
03.2025 - 09.2025
  • Helped set up and break down event spaces before and after games.
  • Engaged with fans to enhance their game day experience through hospitality.
  • Managed ticket distribution and entry processes for attendees.
  • Collaborated with team members to ensure smooth operational flow during events.
  • Coordinated with vendors for food services and other event needs.
  • Distributed promotional items such as t-shirts, hats, or posters in designated locations around the venue.
  • Checked identification cards of patrons entering restricted areas of the facility.
  • Greeted guests at the entrance and distributed tickets or passes.
  • Created a positive atmosphere through interactions with fans throughout the arena and stadium.
  • Provided support in packing up materials after each event was finished.
  • Communicated effectively with staff members to ensure smooth execution of game day plans.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.

Patient Care Coordinator

University of New Mexico, NM
Albuquerque, New Mexico
09.2021 - 06.2023
  • Acted as the main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication. Managed over 40 customer calls per day Worked closely with patients to deliver excellent and direct individualized patient care coordination Increased patient experience scores by 5 percentile points Maintained confidentiality of patient data and conditions to safeguard health information Worked with patients to schedule tests and procedures Facilitated communication between hospital departments Assisted with day-to-day operations, working efficiently and productively with all team members Provided professional services and support in dynamic work environment Learned and adapted quickly to new technology and software applications Worked effectively in fast-paced environments Worked well in a team setting, providing support and guidance

Outpatient Radiology Scheduling

University of New Mexico, NM
Albuquerque, New Mexico
11.2019 - 09.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity Answered over 55 calls daily to provide access to Outpatient Radiology Services, answered questions and directed calls to appropriate staff Scheduled outpatient radiology appointments for MRI, CT Ultrasound, Mammograms,

Patient Transporter

University of New Mexico, NM
Albuquerque, New Mexico
07.2017 - 09.2019
  • Transported over 35 patients daily to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts Collaborated with nursing assistants, nurses and physicians to maintain stability during transport and facilitate event-free transport Analyzed patients' medical conditions to identify proper mode of transport

Education

Associate of Arts - Comunications

Central New Mexico Community College
Albuquerque, NM
04-2025

Skills

  • Effective communication
  • Customer service
  • Team collaboration
  • Event coordination
  • Task prioritization
  • Problem resolution

Accomplishments

  • Earned distinguished healthcare award for the Radiology Department in 2021. Recipient of 50+ I Care Awards from patients, providers, and staff.
  • Earned the silver slugger award with my internship in always having a positive attitude and willing to help out wherever is needed.

Languages

English
Professional

Websites

Timeline

Game Day Intern

Lancaster Barnstormers
03.2025 - 09.2025

Image Llibrary Clerk

Tower Health
07.2023 - Current

Patient Care Coordinator

University of New Mexico, NM
09.2021 - 06.2023

Outpatient Radiology Scheduling

University of New Mexico, NM
11.2019 - 09.2021

Patient Transporter

University of New Mexico, NM
07.2017 - 09.2019

Associate of Arts - Comunications

Central New Mexico Community College

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