Thomas Smugala
Punta Gorda
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Owner
Toms Tech And More LLC
02.2015 - Current
- Manage day-to-day business operations.
- Develop and maintain strong relationships with clients, resulting in repeat business.
- Oversee daily operations, ensuring all tasks are completed accurately and efficiently.
- Assist customers in product selection and accessories for their mobile devices.
Customer Service Associate
Publix Supermarkets
09.2015 - Current
- Provide premier customer service according to Publix standards.
- Handle customer complaints.
- Process customer transaction in a timely and accurate matter.
- Maintain and clean customer and employee areas to insure a safe and sanitary shopping and working environment.
- Stock product on sales floor.
Associate Manager
High Caliber LLC
10.2005 - 08.2011
- Successfully managed multiple high-priority tasks simultaneously while maintaining a safe environment for customers and staff.
- Train customers on proper, safe firearms usage.
- Supervise customers on firing range and quickly correcting any unsafe conditions.
- maintain a high level of sanitation
- handle high volumes of cash in an accurate matter.
Sales Associate
Officemax
08.2011 - 09.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Sell technology and office solutions to fit the customer's needs.
Education
Bachelor of Arts - Business
Webster University
St Louis, MO12.2012
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Product Knowledge
- Quality Control
- Maintenance and repairs
- Troubleshooting
Timeline
Customer Service Associate
Publix Supermarkets
09.2015 - Current
Owner
Toms Tech And More LLC
02.2015 - Current
Sales Associate
Officemax
08.2011 - 09.2014
Associate Manager
High Caliber LLC
10.2005 - 08.2011
Bachelor of Arts - Business
Webster University
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