Thomas Sossamon
Iron Station,NC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
03.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Order Fulfillment Associate
Wal-Mart Distribution Center
09.2024 - 11.2024
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
Textile Worker
Cathy Yarn Co
01.2000 - 10.2023
- Tidied work area to create and maintain safe working environment on floor.
- Labeled and packed yarn on carts to prepare for shipment.
- Performed basic maintenance and cleaning processes on spinning machines and related equipment.
- Inspected machines before each shift and reported problems to supervisor.
Education
No Degree - Motorcycle Mechanic
Motorcycle Mechanics Institute
Orlando, FLHigh School Diploma -
East Lincoln HS
Denver, NC06.2003
Skills
- Customer service
- Customer relations
- Problem resolution
- Relationship building
Motorcycles, R/C, Woodworking, Small Engine Repair
In my spare time I enjoy repairing small engines, creating home decor and functioning art from cedar, drift wood and most common types of wood. I also enjoy repairing eCHO ,Huquavarna, and Stihl chainsaws. Threw out my life I have always been attracted to R/C whether it be air/craft, boats or racing aspect. But my true passion and up-bringing has been around motorcycles as I took Honda, and Harley Davidson performance classes while attending Motorcycle Mechanics Institute in Orlando, Fl.
Timeline
Order Fulfillment Associate
Wal-Mart Distribution Center
09.2024 - 11.2024
Customer Service Representative
Lowes Home Improvment
03.2023 - Current
Textile Worker
Cathy Yarn Co
01.2000 - 10.2023
No Degree - Motorcycle Mechanic
Motorcycle Mechanics Institute
High School Diploma -
East Lincoln HS
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