Thomas Steele
Stockton
Summary
Results-driven professional with over 4 years of experience in sales, customer service, and technical support. With a strong focus on customer relationship management and technical problem-solving. Recognized for excellent communication skills and the ability to implement strategies that enhance system reliability and drive business success.
Overview
8
8
years of professional experience
Work History
Sales and Service Technician
ProTec Video
Mobile, AL
07.2021 - Current
- Installed and configured video surveillance systems according to client specifications.
- Championed continuous improvement initiatives, identifying areas for potential growth and implementing effective strategies to drive business success.
- Provided technical support and troubleshooting for various audiovisual systems and devices.
- Conducted routine maintenance checks to enhance system reliability and longevity.
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Pursued professional development opportunities including industry certifications to stay current on trends within the field of sales and service technology.
- Demonstrated expertise in both sales and technical aspects, contributing to a well-rounded skillset that drove results across all areas of responsibility.
- Maintained a high level of product knowledge, enabling effective recommendations based on customer needs.
Heavy Equipment Operator
Taylor Land Services
Gulf Shores, AL
02.2018 - 07.2021
- Operated heavy machinery including excavators, bulldozers, and loaders for site preparation.
- Met directly with landowners and clients to discuss project goals, requirements, and desired outcomes.
- Collaborated with team members to execute project plans effectively and efficiently.
- Utilized GPS technology for precise grading and excavation tasks on various job sites.
- Upheld company reputation for quality workmanship through precise execution of tasks according to blueprints and specifications.
- Maintained a strong safety record by following OSHA guidelines and company safety procedures.
Education
Business Analytics
University of South Alabama
Mobile, ALHigh School Diploma -
Baldwin County High School
Bay Minette, AL2017
Skills
- Goal-oriented mindset
- Attention to detail
- Decision-making
- Organizational skills
- Excellent communication
- Time management abilities
- Advanced computer skills
- Problem solving
- Customer relationship management
- Product and service knowledge
- Negotiation techniques
- Industry awareness
Timeline
Sales and Service Technician
ProTec Video
07.2021 - Current
Heavy Equipment Operator
Taylor Land Services
02.2018 - 07.2021
Business Analytics
University of South Alabama
High School Diploma -
Baldwin County High School