Thomas Steffes
Saint Paul,MN
Summary
Driven and versatile professional with experience at The UPS Store, adept at packaging high-value items and leading internet sales initiatives at Luther Automotive Group. Excelled in multitasking and problem management, boosting customer satisfaction and ROI. Known for exceptional people skills and building professional relationships, ensuring team efficiency and quality work.
Overview
8
8
years of professional experience
Work History
Packaging Expert/Center Associate
The UPS Store
03.2023 - Current
- I am the dedicated employee for packaging items. We ship high volume, high value items.
- Order boxes, bubble wrap, etc.
- Providing Excellent customer service to customers.
- Amazon and all types of Returns.
- Printing, passport photos, etc.
- Training new employees.
Internet Sales Manager
Luther Automotive Group
10.2016 - 01.2023
- Follow up with internet leads, customers calls, etc
- Assist client in their purchase from start to finish.
- Build rapport with client.
- Assist my employees with their leads (when needed)
- Ensure morale is high
- Oversee all leads, allocate where money should go for maximum ROI.
- Much much more!
Education
HS Diploma -
Coon Raojds HS
Coon Rapids, MN1989
Skills
-Packaging literally anything to be safely shipped via ground, or freight
-Building boxes from a blank sheet of cardboard
-Multitasking is something I thrive at
-Problem and Conflict Management
-Extremely positive attitude and people skills
-Phone etiquette
-Delegating tasks for efficiency and quality work
-Building professional relationships with coworkers and employees
Accomplishments
- Improved our UPS Store review rating by .5 stars in a matter of months.
- Salesman of the month many times
- Increased Closing Ratio drastically
- General Motors Mark of Excellence
Timeline
Packaging Expert/Center Associate
The UPS Store
03.2023 - Current
Internet Sales Manager
Luther Automotive Group
10.2016 - 01.2023
HS Diploma -
Coon Raojds HS
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