Thomas Strassel
Keene,NH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Data Entry Specialist
Conexa
Keene, NH
08.2024 - Current
- Perform remote checks on technician-provided inspections to maintain quality standards.
- Ensure broad technician coverage through careful submission selection.
- Escalate major violations to leadership.
Operations Support Specialist
Conexa
Keene, NH
04.2024 - 08.2024
- Take calls on a first-in, first-out basis.
- Full tech support as it pertains to systems and maps.
- Real-time advice and support for technicians in the field.
- Challenge every single suspended job in OFSC and ensure that coding and hand-off to other buckets are correct.
- Provide Testboard and Plume support.
Fiber I&R Technician
Conexa
Keene, NH
08.2023 - 03.2024
- Installation, maintenance, and repairing of fiber optic systems.
- Ensuring adequate performance of internet, phone and if applicable, television services.
- Place aerial or buried fiber optic drops and install interior and exterior wiring.
- Keep customer appointments.
- Maintain minimum acceptable metrics with Repeats, Productivity, and Completions.
Locksmith
All Around Locksmiths
Fort Wayne, IN
01.2019 - 08.2023
Package Car Driver/Weekend Supervisor
FedEx:Ground
Fort Wayne, IN
10.2019 - 12.2021
General Manager
Uhaul Moving And Storage
Fort Wayne, IN
03.2017 - 04.2019
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Reassembled equipment, completing inspections, testing or repairs.
- Installed trailer hitches and wiring to customer vehicles.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Gas Turbine Systems Technician (Electrical)
United States Navy, DDG-74 USS McFaul
Norfolk, VA
07.2014 - 02.2017
Skills
- Troubleshooting Strength
- Power and Hand Tool Use
- Responding to Difficult Customers
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Customer Account Management
- Calm and Professional Under Pressure
- PPE Use
- Dedicated team-member
- Driving and Transportation
Timeline
Data Entry Specialist
Conexa
08.2024 - Current
Operations Support Specialist
Conexa
04.2024 - 08.2024
Fiber I&R Technician
Conexa
08.2023 - 03.2024
Package Car Driver/Weekend Supervisor
FedEx:Ground
10.2019 - 12.2021
Locksmith
All Around Locksmiths
01.2019 - 08.2023
General Manager
Uhaul Moving And Storage
03.2017 - 04.2019
Gas Turbine Systems Technician (Electrical)
United States Navy, DDG-74 USS McFaul
07.2014 - 02.2017
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