Bobbi Miller

• Completed data entry tasks with accuracy and efficiency.
• Enhanced data accuracy by meticulously inputting and validating information from various sources.
• Corrected data entry errors to prevent duplication or data degradation.
• Compiled data and reviewed information for accuracy prior to input.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked effectively in fast-paced environments.
• Assisted in account transition for CSchwab/TDA aquisition.

• Temporary assignment for the TDAmeritrade-etrade conversion.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.

• Serviced incoming calls regarding employee 401k accounts, Series 6/63 licensed at that time.
• Educated plan participants on investment options, empowering them to make informed decisions for their retirement future.
• Assisted with employee and manager benefits inquiries and routinely handled complex questions and resolutions.
• Educated plan participants on investment options, empowering them to make informed decisions for their financial futures.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Met customer call guidelines for service levels, handle time and productivity.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Twenty + years telecommunication, all aspects from Customer Service to Call Center to Supervisory to Staff Support Specialist.