Ariane Smith
Dayton,OH
Summary
Data Entry Clerk with 1 year of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Data Entry Specialist
Retire MED
Miamisburg, OH
04.2022 - 12.2022
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Customer Care Agent
United Healthcare Insurance
REMOTE
04.2019 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions .
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Call Center Representative
Synchrony Financial, GE Capital
10.2012 - 02.2019
- Taking over 100 inbound calls daily for Walmart credit cards
- Helping clients pay bills, apply for a credit line increase, change any personal information and resolve any issues they may have.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
Call Center Customer Service Representative
Caresource Health Plan
03.2010 - 08.2012
- Taking inbound calls for a health care insurance company
- Helping clients solve any problems, order ID cards, schedule a ride to a doctor appointment, help find a doctor, dentist,vision center that is covered by the insurance.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Sales Associate
Dish Network Corp
Miamisburg, OH
01.2008 - 01.2010
- Taking inbound and outbound calls getting customers to sign up for Dish Network .
- Letting customers know about the bundle special and getting them to sign up .
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
High School Diploma -
Dunbar Early College High School
Dayton, OH06.2005
Skills
- Problem-Solving Skills
- Call Center Operations
- Customer Support
- Verbal and Written Communication
- Microsoft Excel
- Product Knowledge
Timeline
Data Entry Specialist
Retire MED
04.2022 - 12.2022
Customer Care Agent
United Healthcare Insurance
04.2019 - 01.2022
Call Center Representative
Synchrony Financial, GE Capital
10.2012 - 02.2019
Call Center Customer Service Representative
Caresource Health Plan
03.2010 - 08.2012
Sales Associate
Dish Network Corp
01.2008 - 01.2010
High School Diploma -
Dunbar Early College High School