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Data Entry Specialist

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Associate Principal Engineer

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Dedicated HR and Learning & Development professional with 5+ years of experience designing and delivering training programs, managing onboarding processes, and administering employee benefits. Proven ability to support organizational growth through employee engagement, performance coaching, and cross-functional collaboration. Skilled in communication, conflict resolution, and KPI tracking, with hands-on experience in both training and HR operations.

 Dynamic bilingual customer service professional with a proven track record at First Source, excelling in complaint tracking and problem-solving. Adept at fostering relationships with diverse customers, leveraging strong communication skills to enhance satisfaction. Recognized for swift resolution of issues and effective documentation in both English and Spanish, ensuring seamless service delivery.  Dynamic Bilingual Customer Service Representative with 3 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. 

Dedicated Senior Customer Service Associate with 10 years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.

Accomplished Senior Customer Service Representative at First Source, adept in technical support and remote diagnostics. Excelled in resolving complex issues, enhancing customer satisfaction, and fostering strong relationships. Proven expertise in content moderation and quality assurance, with a keen attention to detail and effective communication skills, driving operational excellence and client success.

To use my skills and expertise to promote quality health care with customer service and knowledge in the field of medicine.

Dynamic sales associate with proven expertise at Walmart in enhancing customer satisfaction and driving repeat business. Skilled in inventory control and problem-solving, I excel in fast-paced environments while fostering teamwork and collaboration. Recognized for maintaining high standards of store presentation and effectively managing customer concerns.

Dynamic and results-driven professional with extensive experience at UPS, excelling in route navigation and customer service. Proven ability to enhance delivery efficiency and foster teamwork, while maintaining safety compliance. Recognized for implementing process improvements and training new drivers, ensuring high standards of professionalism and collaboration in fast-paced environments.
I was a a union steward for Babcock & Wilcox from 1996-2000. I was a major part of this company receiving MLK Day as a paid day off for the first time in history in 1997. I assisted with strikes, union meetings, and negotiations with employees vs management. I moved to Jackson, Ms in 2002 to start working at Nissan North America, Inc as an Engineer for Altima. I assisted with the first and second attempt to establish Nissan as a union company. I also helped to get Morgan Freeman to speak at a rally for employees to help become unionized.i Feel as if I am a strong individual who loves her job and willing to help Teamsters stay strong and build a great working relationship with the employees to help them stay successful on their job with the company.

Effective attorney with proven track record of successfully representing clients in court, developing legal strategies, drafting pleadings, negotiation, jury selection, and case presentation. Well-versed in principles of family law, civil litigation and criminal law. Works independently and collaboratively as part of team.

Analytical and business-driven Data Analyst with a strong foundation in SQL, Power BI, and Excel, complemented by hands-on experience in exploratory data analysis, dashboard development, and data storytelling. A unique blend of product management and entrepreneurship expertise facilitates the translation of complex datasets into actionable strategic business decisions. Proficient in deriving insights that enhance customer engagement, optimize performance, and meet stakeholder needs. Committed to leveraging data to address real-world challenges while pursuing continuous learning in analytics and business intelligence.

Results-driven professional with a client-centered approach and strong communication skills. Selected for a strategic provider outsourcing initiative, securing three medical clinic contracts, and earned Employee of the Quarter recognition for exceptional performance in a hospitality role.

Jon Spann Jr

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Data Entry Specialist

Technical Support Specialist

Customer Support Specialist

Education

High School Diploma -

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Data Entry Specialist

Technical Support Specialist

Customer Support Specialist

High School Diploma -

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