Latoria Atwood
Kansas City,MO
Summary
Personable and responsible with 20+ years of experience working in fast-paced environments. Also a Solid team player with great positive attitude. Authorized to work in the US for any employer
Overview
13
13
years of professional experience
1
1
Certification
Work History
Data Entry Specialist
Cartwright Transport
Kansas City, MO
03.2024 - Current
- Accurately entered and verified data into company database, ensuring high levels of accuracy and data integrity
- Supported team members with training on proper data entry techniques and best practices
- Managed multiple projects simultaneously while meeting strict deadlines without compromising quality standards
- Developed strong attention to detail, ensuring accuracy in all aspects of data entry task.
- I worked here through a temp agency to assist with the busy season for this company
Collections Representative
Radius Global Solutions LLC
Overland Park, KS
06.2018 - 12.2023
- Negotiated payment arrangements with customers to resolve outstanding debts and prevent further escalation
- Utilized skip tracing techniques and tools to locate debtors and initiate contact for repayment
- Managed a portfolio of overdue accounts, consistently meeting or exceeding monthly collection targets
CSR - Customer Service Representative
U.S. Bank
Overland Park, KS
03.2017 - 06.2018
- Handled a high volume of inbound customer calls, averaging 130-150 calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and offering product information
- Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
Receptionist/CNA
Brookdale Wornall Place
Kansas City, MO
06.2016 - 02.2017
- Greeted and welcomed visitors, providing a positive first impression of the company
- Maintained an organized reception area, ensuring cleanliness and professionalism at all times
- Maintained accurate records of visitor logs ensuring compliance with security regulations
Collections Specialist
Centrinex
Overland Park, KS
11.2015 - 06.2016
- Managed a portfolio of overdue accounts, consistently meeting or exceeding monthly collection targets
- Implemented effective strategies to reduce delinquency rates and improve overall collection performance
- Negotiated payment arrangements with customers to resolve outstanding debts and prevent further escalation
Customer Service Representative
CVS Caremark
Lee's Summit, MO
04.2012 - 05.2014
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining quality service standards.
- Trained new team members on customer service protocols and system navigation.
- Implemented process improvements to enhance customer satisfaction ratings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Northeast High School
Kansas City, MOSkills
- Computer Skills
- Energetic work attitude
- Windows
- Data Entry
- Excellent communication skills
- Multi-line Phone Systems
- HIPAA
- Customer service (10 years)
Certification
- Pharmacy Technician Certification
- CNA
Timeline
Data Entry Specialist
Cartwright Transport
03.2024 - Current
Collections Representative
Radius Global Solutions LLC
06.2018 - 12.2023
CSR - Customer Service Representative
U.S. Bank
03.2017 - 06.2018
Receptionist/CNA
Brookdale Wornall Place
06.2016 - 02.2017
Collections Specialist
Centrinex
11.2015 - 06.2016
Customer Service Representative
CVS Caremark
04.2012 - 05.2014
High School Diploma -
Northeast High School