Thomas Sullivan
Braddock,PA
Summary
Coming from a family owned company since 1964 I bring loyalty, hard work ethic, passion, and love to the field. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I have a proven background with customer service, team leadership building, success in results of numbers. I seek to join a team w/ the same values as me....loyal, growth, leadership, driven, honest, caring, Little things make big things happen. Lets do the little things things together!!!!
Overview
10
10
years of professional experience
1
1
Certification
Work History
Install Manager
Sullivan Super Service
02.2021 - 02.2024
- Raised efficiency from 83% to 95%
- Consistently met or exceeded project deadlines by efficiently delegating tasks among team members according to their strengths and expertise areas.
- Raised Gross Margin from 36% to 38% HVAC and 51% to 61% Sewer over 18 mos.
- Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
- Lowered labor % from 13% to 11%
- Managed scheduling of installation projects, effectively coordinating resources to meet deadlines while minimizing downtime for clients.
- Led diverse teams across multiple locations in successful completion of complex installation projects.
- Improved safety process and reduced # of injuries while doubling in size
- Tracked project costs and other financial metrics to maximize profitability.
- Streamlined installation processes for improved team productivity and faster project completion times.
- Implemented systems to improve process efficiency and reduce project duration.
- Collaborated with sales teams to provide detailed information on product specifications, ensuring accurate quotes for clients.
Lead Installer
Sullivan Super Service
01.2016 - 02.2021
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Spread out articles or materials and examined for holes, tears and other defects.
- Reduced installation errors, implementing thorough quality control measures.
- Enhanced team collaboration with effective communication of project goals and requirements.
- Improved customer satisfaction by providing efficient and accurate installations.
- Loaded and unloaded building materials used for construction.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Updated company database with detailed installation and repair data to support accurate records.
Apprentice Plumber
Sullivan Super Service
02.2014 - 12.2015
- Followed safety practices and procedures to reduce on-site risks.
- Ensured safe working environment by strictly adhering to safety protocols and regulations.
- Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
- Cut and drilled holes in walls to permit passage of pipes.
- Selected type and size of piping required for each project.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Cultivated strong relationships with suppliers and vendors, ensuring cost-effective procurement of materials for various projects.
Education
No Degree - Physical Therapy
Indiana University of Pennsylvania
Indiana, PA03.2021
Skills
- Public Speaking
- Energetic and Positive
- Client Relations
- Emergency Response
- Permit and License Procurement
- Employee Training
- Decision-Making
- Team Leadership
- Driven
- Motivated
- Dedicated
- Loyal
Certification
- Allegheny County, PA Journeyman PLumber License
- Washington State PSI Journeyman Plumber License
- Excavator Operator Certified
Spending time with my Family
I have a wife(Jen) and two healthy girls at home. I love getting to spend every day with them and watch them grow. They are my WHY!
Timeline
Install Manager
Sullivan Super Service
02.2021 - 02.2024
Lead Installer
Sullivan Super Service
01.2016 - 02.2021
Apprentice Plumber
Sullivan Super Service
02.2014 - 12.2015
No Degree - Physical Therapy
Indiana University of Pennsylvania