Thomas Swalgin
Latham
Summary
I recently earned a Bachelor’s degree in Biological Sciences from Le Moyne College in Syracuse, NY. Over the years, I’ve gained hands-on experience in a variety of customer-facing roles, including sales, retail, food service, and automotive-related positions. From preparing meals and managing registers in fast-paced restaurant and retail environments to assisting customers with product selection at Target and providing insurance solutions, each role has helped me develop a strong work ethic, adaptability, and excellent communication skills. These experiences have taught me the importance of delivering exceptional customer service, staying organized, and working efficiently under pressure. I take pride in building lasting relationships with customers and always strive to ensure their needs are met with care and professionalism. I’m known for being dependable, personable, and solution-oriented—qualities that I carry into every role I take on. Outside of work, I enjoy spending time with friends and family and have a deep passion for cars and the automotive world.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Valet Driver
677 Prime
05.2024 - Current
- Greet and assist customers with professionalism
- Park and retrieve vehicles safely and efficiently
- Handle tickets, manage payments, and maintain accurate records
- Open and close the valet service each shift
- Deliver excellent customer service in a fast-paced environment
Life Insurance Agent
FFL - Family First Life
11.2024 - 05.2025
- Educate clients on life insurance options and recommend tailored coverage solutions
- Build and maintain strong client relationships through trust and ongoing support
- Conduct needs assessments and present policy options clearly and confidently
- Manage applications, underwriting processes, and policy follow-ups
- Meet or exceed sales targets while delivering high-quality customer service
Life and Health Insurance Agent
Bankers Life and Casualty
07.2024 - 12.2024
- Educate clients on life insurance options and recommend tailored coverage solutions
- Build and maintain strong client relationships through trust and ongoing support
- Conduct needs assessments and present policy options clearly and confidently
- Manage applications, underwriting processes, and policy follow-ups
- Meet or exceed sales targets while delivering high-quality customer service
Sales Associate
Lowe’s Home Improvement
12.2021 - 05.2024
- Assisted customers with product selection in outdoor equipment, grills, lawn mowers, and patio items
- Provided knowledgeable advice to help customers choose the right tools for home projects
- Maintained clean, organized displays and ensured shelves were fully stocked
- Processed sales transactions and returns with accuracy and professionalism
- Delivered friendly, solution-focused service to meet customer needs and drive sales
Server
Lafa Mediterranean by Zeina’s
03.2021 - 08.2021
- Took customer orders, handled payments, and prepared Mediterranean-style bowls and plates
- Provided friendly, efficient service in a fast-paced, build-your-own-meal environment
- Maintained cleanliness of food prep and dining areas to meet health and safety standards
- Restocked ingredients and supplies to ensure smooth shift operations
- Helped create a welcoming atmosphere through strong communication and customer focus
Team Member
Target
05.2020 - 10.2020
- Operated registers and assisted customers with purchases and returns
- Stocked shelves and maintained product organization in the Sporting Goods department
- Ensured the department stayed clean, neat, and visually appealing
- Helped customers locate items and provided knowledgeable support on sporting goods products
- Worked efficiently during busy hours while delivering friendly, helpful service
Education
B.S. - Biological Sciences
Le Moyne College
Syracuse, NY05.2025
High School Diploma - undefined
Notre Dame Jr. Sr. HS
New Hartford, NY05.2021
Skills
- Effective client relations skills
- Strong interpersonal teamwork abilities
- Dedicated work ethic
- Efficient time management
- Constructive mindset
Certification
- NYS Life/Health/Accident Insurance License July 2024 - November 2025
- NYS Drivers License
Languages
English
Native or Bilingual
Russian
Full Professional
Timeline
Life Insurance Agent
FFL - Family First Life
11.2024 - 05.2025
Life and Health Insurance Agent
Bankers Life and Casualty
07.2024 - 12.2024
Valet Driver
677 Prime
05.2024 - Current
Sales Associate
Lowe’s Home Improvement
12.2021 - 05.2024
Server
Lafa Mediterranean by Zeina’s
03.2021 - 08.2021
Team Member
Target
05.2020 - 10.2020
High School Diploma - undefined
Notre Dame Jr. Sr. HS
B.S. - Biological Sciences
Le Moyne College
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